What are the responsibilities and job description for the Night Auditor position at Land's End Management Corporation?
Summary of Position: The Night Auditor is initially trained as a Land’s End Front Desk clerk, involving daytime shifts, and must be proficient in that role before advancing to Night Auditor. Once trained in front desk operations, the Night Audit position fulfills an overnight shift which audits and verifies daily hotel transactions, runs reports, settles the accounts of day-end activity before the beginning of the next day’s “rollover” period. The Night Auditor checks the next day’s incoming arrivals and attempts to spot and correct problems as they arise.
The Night Audit works mostly alone and unsupervised and must be able to perform redundant audit tasks with precision. The position requires attention to detail as well as the ability to document anomalies or mistakes and to communicate such errors to management.
Essential Functions:
- Must deliver joy to our customers every day
- Generally, be able to perform the role of Front Desk Clerk as A- or B-Shift Front Desk Agent, especially while training and periodically during ongoing career.
- Process electronic reservations through Vertical Booking and LEAC’s website.
- Confidently answer guest inquiries regarding Homer and Land’s End products and services.
- Proficiently operate Mitel Phone system, including hold and transfer functions.
- Make, confirm, revise, cancel, modify, or reinstate guest Reservations.
- Audit all in-house guest folios to ensure proper rates, pre-deposits, restaurant, and other guest charges are properly posted. Verify vouchers and coupons are attached as required.
- Assist Guests with late-night requests; troubleshoot minor guest complaints during shift.
- Contact no-shows as directed. Identify unguaranteed guest reservations.
- As part ofaudit process, understand concepts of City Ledger, Direct Deposit and House Accounts; Tax Exemption; Purchase Orders and Credit Card Authorization Forms.
- Verifyand post miscellaneous room and restaurant charges
- Review and stock supplies at the Front Desk
- Perform guest research for GM or Executive team as directed, such as commission reports.
- Walk through and close Fitness Center. Perform security checks as directed.
Required Skills and Abilities:
- Must enjoy hospitality and the service industry.
- Must be willing and able to handle customers without assistance.
- Must be able to work any day or night shift asrequired.
- Work well under pressure.
- Able to work in housekeeping.