What are the responsibilities and job description for the Espresso Clerk/Barista position at Land's End Management Corporation?
Summary of Position: The Corner Store is a “takeout” food & beverage outlet primarily serving on-site guests who are seeking breakfast and to-go items. The corner store also contains apparel and gift items. This position fulfills the dual roles of “coffee and espresso maker”-where a high degree of precision is required in making coffee products-and the role of retail sales clerk.
During a shift, the Baristas is responsible for the overall guest experience within the corner store, including the quality of guest interactions; the efficiency of service and check out; the cleanliness and sanitation of the store; and the fulfillment and display of merchandise. Duties must be performed in an internal customer-driven company manner.
Starting at Part-time and then progressing to Full-Time for the summer.
Essential Functions:
- Help the team fulfill Land’s End’s Mission to “Bring Joy to Our Customers Every Day.”
- Prepare and dispense coffee and non-alcoholic beverages for internal and external customers.
- Coordinate daily and weekly priorities with the Corner Store Supervisor or Manager.
- Greet customers promptly and courteously within 15 seconds of their arrival.
- Reconcile shift revenues and assemble shift deposits; prepare following shifts bank.
- Maintain and stock gift shop items; advise manager of needed product and inventory.
- Maintain and clean: Counter area, product displays, espresso machine, and shop area.
- Maintain thorough knowledge of corner store products and pricing.
- Perform side work and other duties as requested by Restaurant Manager.
- Training and proficiency as a Chartroom hostess or server is highly encouraged.
Qualifications:
- Ability to take direction, and to follow fixed processes, procedures, and policies.
- Must possess a guest-friendly, customer service orientation
- Proficiency with basic typing, computer programs, and communication devices.
- Able to bend, squat, lift 40 lbs. to waist high, climb stairs, and to stand for long periods.
- Able to meet and to maintain Land’s End dress code and personal conduct polices.
- Able to work POS system, accountable for all cash and credit card sales during shift.
- Previous experience or equivalent training in high volume, full-service operations.