What are the responsibilities and job description for the Automotive Service Advisor - Land Rover position at Land Rover Wilmington?
Land Rover Wilmington is looking for an experienced Service Advisor to join our team of professionals in our busy Service Department!
The ideal candidate will possess a high energy level, a positive attitude, strong organization, communication, and problem-solving skills.
Company paid employee Dental, Vision, Short Term Disability and Life Insurance Coverage for a full time employees!
Employee Assistance Program (EAP) network available for our full-time employees and their dependents.
BENEFITS:
- Medical coverage, including a HSA option, available
- Voluntary insurance coverage such as Short/Long Term Disability, Life, Critical Illness, Hospital Indemnity & Accident Plans available
- Career Development
- Competitive Pay Plan
- 401(K) Plan with a generous Company Match
- Paid Time Off & Holidays
- Five-Day work week (Closed Sundays)
DAY-TO-DAY RESPONSIBILITIES OF THE SERVICE ADVISOR:
- Generate service repair orders
- Motivate Service Technicians
- Close out customer invoices
- Friendly and knowledgeable customer service skills
- Verifiable Customer Satisfaction Index track record
- Make recommendations based on time and mileage
- Generate estimates for repairs and maintenance
- Keep customers informed of their vehicle status
SKILLS & QUALIFICATIONS TO BE SUCCESSFUL IN THE ROLE:
- Self-motivated
- Team player
- Dependability
- Customer service skills
- Service excellence attitude
- Organization & time management Skills
- Ability to thrive in a fast-paced environment
- Excellent written and verbal communication skills
A valid State Driver’s License and ability to pass a pre-employment criminal background check are required for employment.
We are an Equal Opportunity Employer!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Service Writing: 3 years (Required)
Work Location: In person