Parts Advisor

Redwood City, CA | Land Rover | Luxury European brand | Parts Advisor | Parts Counter | Peninsula | Bay Area | Veterans encouraged to apply | $25 - $32/hr

IS THIS YOU?

• You're organized, accurate, and take pride in getting the right part to the right person without delay
• You have parts counter or automotive experience - or a strong background in customer service, inventory, or logistics and the drive to learn the automotive side
• You're looking for a role at a prestigious luxury brand where your reliability and attention to detail are genuinely valued

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40 rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Land Rover Redwood City serves a loyal, high-net-worth guest base on the Peninsula with a service operation that holds itself to the standard of the brand it represents. The Parts Advisor is an essential part of keeping that operation moving - supporting technicians, serving retail customers, and ensuring the right parts are in the right place at the right time.

WHAT YOU'LL DO

• Serve retail and internal customers at the counter and by phone - providing accurate parts information, pricing, and availability with professionalism and efficiency
• Assist service technicians and advisors with parts lookup, ordering, and timely delivery to the shop floor
• Process parts orders accurately in the DMS - ensuring all transactions are documented and invoiced correctly
• Receive, inspect, and stock incoming parts inventory - maintaining bin accuracy and a clean, organized warehouse
• Follow up on back-ordered and special-order parts - communicating status updates to technicians and service advisors proactively
• Support parts returns, warranty claims, and core processing per department procedures
• Maintain accurate inventory records and assist with cycle counts
• Support additional parts department tasks as needed to keep the operation running efficiently

WHAT WE'RE LOOKING FOR

• Automotive parts counter experience preferred - candidates from inventory management, logistics, or customer service backgrounds are encouraged to apply
• Land Rover, Jaguar, or European brand parts experience a strong plus
• Accurate and detail-oriented - parts transactions need to be right the first time
• Comfortable with parts lookup systems and DMS platforms - or quick to learn them
• Clear, professional communicator - whether serving a technician at the window or a retail customer on the phone
• Able to manage multiple requests simultaneously in a fast-paced service environment
• Reliable, organized, and self-directed - you take ownership of your counter without needing constant oversight
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $25 - $32/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• On-the-job training - we'll develop your Land Rover parts knowledge from day one
• Career growth - strong parts advisors grow into parts management and fixed ops leadership roles at Swickard
• Employee vehicle purchase and service discounts
• A well-run parts operation at one of the Peninsula's premier luxury dealerships

WHY LAND ROVER REDWOOD CITY

• Land Rover is one of the most technically distinctive luxury brands on the road - parts knowledge here is specialized, valued, and builds real expertise over time
• Redwood City sits at the heart of the Peninsula - a strong, loyal luxury market with consistent service volume and a guest base that appreciates a well-run operation
• A hospitality-first culture where the parts department is treated as a core driver of service performance
• Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values - Honor, Engage, Anticipate, Respond, Thank - shape how we serve every customer, at the counter and on the phone
• A collaborative team environment where your accuracy, reliability, and care for the job are recognized and rewarded

Land Rover Redwood City's parts department supports a high-expectation luxury service operation on one of the most active automotive corridors in the Bay Area. The Parts Advisor who joins this team will build real expertise in a specialized platform, support a team that takes quality seriously, and have a genuine path to grow.

If you're organized, parts-savvy, and ready to represent a world-class luxury brand at the counter - we'd like to meet you.