What are the responsibilities and job description for the Administrative Specialist position at Land and Sea Physical Therapy?
Land & Sea Physical Therapy is an award-winning, cash-based physical therapy clinic dedicated to helping active adults and athletes move better, recover faster, and live without limitations through one-on-one, individualized care.
We're proud to have been voted Best Physical Therapy Clinic in North County for two consecutive years, and this year we were also honored as the 2nd Best Place to Work in North County among more than 600 local businesses. We are very intentional about creating a positive culture amongst our team and are grateful that both our team and our community sees and feels that!
We're looking for a friendly, organized, and detail-oriented full-time Administrative Specialist to become the first point of contact for our patients. If you enjoy helping people, staying organized, and creating exceptional experiences, we'd love to meet you.
Key Responsibilities
Patient Communication & Scheduling
- Answer incoming phone calls and assist prospective and existing patients
- Respond promptly to new patient inquiries and leads
- Schedule, reschedule, and confirm patient appointments
- Manage the daily clinic schedule to optimize provider availability
- Communicate appointment reminders and follow-up information
Front Office & Patient Experience
- Welcome patients and create a warm, professional first impression
- Check patients in and out for appointments
- Assist patients with intake paperwork and administrative needs
- Help maintain a seamless, high-touch patient experience throughout each visit
- Assist patients entering and exiting the hyperbaric oxygen chamber safely (training provided)
Administrative Support
- Maintain accurate patient records and documentation
- Process payments and assist with point-of-sale transactions
- Keep the front office organized, clean, and running efficiently
- Support daily clinic operations and administrative projects as needed
- Collaborate with our physical therapists to ensure a smooth patient experience
What Makes This Role Unique
- Work in a premier, one-on-one physical therapy practice serving active adults and athletes.
- Be part of a close-knit team that genuinely cares about patients and each other.
- Help create an exceptional experience that keeps patients coming back and referring friends and family.
- Opportunity to grow professionally as the practice continues to expand.
Qualifications
Required
- Exceptional customer service and communication skills
- Highly organized with strong attention to detail
- Ability to multitask and stay calm in a fast-paced environment
- Proficiency with computers and comfort learning new software
- Positive, professional attitude with a team-first mindset who loves working with others
Preferred
- Previous experience in a medical office, physical therapy clinic, wellness practice, or admin / customer service role
- Experience with scheduling, administrative support, or front desk operations
- Interest in health, wellness, or physical therapy
Pay: $23.00 - $29.00 per hour
Benefits:
- Paid time off
- Professional development assistance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $23 - $29