What are the responsibilities and job description for the Service Writer position at Land and Coates, Inc.?
Position Summary
We are seeking a reliable and detail-oriented Service Writer to join our team. In this customer-facing role, you will serve as the critical link between clients and our service department. You will be responsible for managing service orders from intake to completion while ensuring a high standard of customer communication and operational efficiency.
Key Responsibilities
- Intake customer equipment and accurately document repair needs.
- Track repairs, diagnose issues, and maintain up-to-date records of repair causes.
- Coordinate delivery and pickup of equipment in a timely and organized manner.
- Process service tickets, including submission for warranty coverage when applicable.
- Create accurate and professional cost estimates for customer approval.
- Contact customers to review estimates, provide updates, and confirm completion of repairs.
Preferred Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- 1 year of customer service experience (preferred).
- Knowledge and experience with lawn equipment strongly preferred.
- Basic mechanical knowledge and strong communication skills.
- Proficient in Microsoft Office and service management systems.
- Valid Driver’s License (preferred).
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Portsmouth, VA (Required)
Work Location: In person
Salary : $18 - $22