Performance Improvement Consultant

Title:Performance Improvement Consultant

Location: Portland, OR 97239

Duration: 13 Weeks

Shift: Day 5x8-Hour (08:00 - 05:00)

Description:

About the Role

We are seeking an experienced Senior Performance Improvement Consultant to support ambulatory access initiatives across a large academic healthcare system. In this role, you will provide leadership, coaching, and technical expertise to improve patient access, optimize capacity management, and drive enterprise level performance improvement strategies.

This is a highly visible position working closely with senior leaders, physicians, and operational teams to advance strategic initiatives and improve access to care.

What You’ll Do

Lead Strategy Deployment

Drive structured problem solving using A3 methodology and Lean principles across ambulatory care

Partner with executive leadership to align performance improvement work with strategic goals

Support development and execution of enterprise wide performance excellence initiatives

Provide Expert Coaching and Consultation

Serve as a trusted advisor on Lean and performance improvement methodologies

Coach senior leaders, managers, and teams to implement and sustain improvement practices

Support development of internal performance improvement staff and consultants

Facilitate Complex Improvement Initiatives

Lead large scale, high impact projects focused on improving access and operational performance

Apply advanced Lean tools and change management techniques

Establish standard work and management systems to ensure sustainability of improvements

Deliver Training and Education

Design and deliver training programs for leaders and teams

Develop curriculum focused on patient access, performance improvement, and operational excellence

Build internal capability across the organization through education and coaching

Required Qualifications

Education

Bachelor’s degree in healthcare, business, engineering, science, or a related field

Relevant training in Lean, performance improvement, change management, or project management

Experience

Minimum 7 years of performance improvement experience

OR

5 years of healthcare experience plus 3 years of leadership or performance improvement experience

Hands on experience with Lean methodologies

Experience facilitating training and coaching teams

Preferred Qualifications

Master’s degree

Experience working with senior leadership at the system or service line level

Healthcare setting experience strongly preferred

Key Skills and Knowledge

Strong facilitation and project management skills with proven success in Lean initiatives

Advanced knowledge of Lean tools, methods, and process improvement techniques

Ability to coach and influence at all levels of an organization

Strong written and verbal communication skills

Experience with data analysis and statistical tools

Proficiency with Microsoft Office and related business applications

Certifications

Required: Lean Certification

Preferred:

Six Sigma Master Black Belt or Lean Sensei

Change Management certification

EPIC Cadence certification