Five9 Architect

Hi,

Hope you are doing well,

We have an urgent opening with one of our top clients. Please let me know if you are currently available in the job market and open to new opportunities. You ll find the job description below. Also, if you know someone suitable for this role, feel free to share this with them or send me their reference.

Job Title: Five9 Architect

Location: Stamford, CT - onsite

Job Description:

• Implement, troubleshoot, and support the Five9 contact center software solutions in a wide array of configurations and customer environments
• Diagnoses problems accurately and works to find appropriate solutions in a timely manner
• Identifies underlying causes of a problem, including problem identification and classification.
• Design, Implement and Automate large scale distributed systems, enterprise grade platform services
• Administering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Five9, Nice, etc.
• Partner with Customers to optimize the Five9 call center software solution.
• Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.
• Conducts preliminary business scan before customers business hours and every post-maintenance ensuring readiness and uptime of service after every updates.
• Will be cognizant of all known service outages and will maintain awareness of all maintenance software product changes that could impact customers.
• Will work cross functionally in a customer facing capacity and coordinate with internal organizations.