What are the responsibilities and job description for the Application Support Specialist II position at Lancaster Leaf Tobacco Company, Inc.?
Position: Application Support Specialist II
Location/Department: Lancaster Leaf/Information Systems
Status: Full-Time/Salaried Exempt
Reports To: Information Systems Manager, Plant
Reports To: Information Systems Manager, Plant
Our Company
Lancaster Leaf Tobacco Co Inc. is a subsidiary of Universal Corporation, the leading global leaf tobacco supplier. Lancaster Leaf manages Universal’s dark air cured tobacco operations in all relevant traditional dark air-cured origins. Operations in Lancaster, PA. consist of a processing facility, storage facility, and main office which also houses Universal’s dark air cured regional headquarters. The Company also has a cutting/flavoring line in the Dominican Republic. Lancaster Leaf supplies virtually all of the major cigar manufacturers in the U.S. with filler, binder, and wrapper from the U.S. and other origins. In addition to domestic supply, Lancaster exports filler, binder, and wrapper to international cigar manufacturers. Lancaster Leaf contracts directly with farmers in all dark air cured growing regions of the U.S. which include Pennsylvania, Connecticut, Massachusetts, Virginia, Tennessee and Kentucky.
Summary
As an Application Support Specialist II at Lancaster Leaf Tobacco Company, you will play a key role in maintaining and troubleshooting business-critical applications and related factory hardware, ensuring seamless integration and data quality across systems. You will manage data processing tasks such as ETL, imports, and configuration, while creating, testing, and deploying high-quality deliverables in compliance with ticketing and change management processes. This role requires proactive problem-solving to identify and prevent recurring issues, close collaboration with business users to gather requirements and communicate progress, and support for reporting and business intelligence platforms. Success in this position demands strong technical expertise, solid organizational and communication skills, and the ability to work independently in an agile environment, with occasional international travel.
What You’ll Be Doing (Essential Duties)
- Support and maintain business-critical applications.
- Support and maintain the configuration/troubleshooting of factory hardware that connects to business-critical applications.
- Support and maintain integration and synchronization routines and services for business-critical applications.
- Provide data processing support including ETL, data import and data configuration for business-critical applications.
- Analyze production data to ensure data quality, and as necessary identify and enact measures to mitigate data quality issues.
- Create, test, document, and deploy high-quality project deliverables.
- Understand, follow and enforce proper support ticketing processes and change management processes.
- Take proactive approach in identifying trends in support incidents and taking measures to prevent future recurrences.
- Work directly with business users to gather requirements, set timelines, and effectively communicate delivery of items as they are completed.
- Support and maintain reporting and business intelligence platforms for business-critical applications.
Minimum Requirements
- Bachelor’s degree in Computer Science or Computer Information Systems or equivalent work experience
- 4 years of experience providing application support and working with application development teams to maintain applications.
- Professional application support and/or customer service
- Mobile and desktop hardware troubleshooting and support
- Strong knowledge of industry best practices in data architecture and data management.
- Strong organizational and time management skills.
- Strong interpersonal and communication skills.
- Ability to communicate effectively in the English language, both orally and written.
- Ability to work and solve problems independently and within a team environment.
- Ability to work in an agile development environment and take proactive approach to completing backlog work.
- Ability to travel internationally as needed.
Preferred Requirements
- Experience with SQL Server SSIS, SSRS, and/or SSAS considered a plus.
- Experience with application support or development is considered a plus.
- Experience with file and service-based systems integration considered a plus.
Benefits
We offer a wide range of market-competitive total rewards that include 401(k) match, pension, merit increases, paid holidays, medical, dental, life, vision, short and long-term disability benefits, and tuition assistance to name a few.
EOE M/F/Disabled/Vet Employer
All applicants must be authorized to work in the United