Fulfillment & Operations Coordinator

About Lancaster Gift Box

At Lancaster Gift Box, we work as a collaborative team while doing any task: making gift boxes, planning for the year, working on client projects, maintaining vendor relationships, and even taking out the trash. (Internally, we call this role the Operations Facilitator.) This business is always evolving, and so the work too is always shifting and full of learning.

We're at a stage in our business journey where the next few years are full of growth and opportunity, and we're looking for someone to join us on our path of discovery. The work may shift and morph, but our mission will always be the same: to enrich human connection through generosity.

Schedule & Hours

This seat directly reports to and collaborates alongside our owner and co-founder, Diana Smedley.

Since our business is highly seasonal, from September through December we require a more full-time commitment during those months (30-40 hours a week), with some possible weekend or later weekday hours. The rest of the year, we can guarantee at least 3 days of work a week (24 hours). Slower-season work shifts toward back-end systems, planning for the holiday season, retail store shifts, along with day-to-day order fulfillment, inventory management, and customer relations.

We typically maintain a weekday schedule of 10am to 6pm with a paid 30 minute lunch, but are flexible with start and end times to accommodate your life's scheduling needs.

Role Responsibilities

Corporate Project Coordination:

We specialize in bespoke, large-scale gifting for our corporate clients. We fulfill and ship anywhere from 50 to 500 gifts per project, coordinating the ordering of all packaging and local treats, any custom elements like cards or branded gift boxes, and the packing and shipping of every box. In Q4 2026, we will coordinate the shipment of 4,000 gifts across 50 corporate projects. We track everything using a combination of specialized software, Airtable, and G Suite, alongside physical checkpoints.

Tasks:

• Finalizing Concierge (large-scale) project details with clients
• Ordering all inventory needed for projects
• Receiving and tracking inventory for projects
• Tracking all materials provided by clients (mugs, cards, etc.)
• Printing shipping labels for each project
• Managing the fulfillment of each project, jumping on the fulfillment line when needed

Inventory Management:

We source products from 100 PA-based businesses, most of them directly from our makers. We use a combination of Airtable and Google spreadsheets to manage vendor orders and upcoming client projects, and we manage physical inventory across two locations via Shopify: our Fulfillment HQ and our Retail Shop.

Tasks:

• Documenting deliveries and pickups to replenish inventory
• Designing and implementing an inventory tracking system for optimized procedures
• Ordering products and packaging accurately, avoiding excessive surplus, based on projections
• Keeping Shopify inventory up to date

Order Fulfillment:

The gift recipient's experience is top of mind at Lancaster Gift Box. Our fulfillment goal is to ensure customer orders are packed quickly, accurately, and with great attention to detail. We ship anywhere from 300 to 500 orders in a given month.

Tasks:

• Picking merchandise required to fulfill orders
• Inspecting picked merchandise for damage and quality
• Safely packing gift boxes for shipment
• Transporting shipments to the post office distribution center

Qualifications

• Comfortable in a fast-paced, small-team environment where priorities can shift day to day
• Strong attention to detail, especially around order accuracy and product quality
• Comfortable learning and using tools like Airtable, Google Sheets, and Shopify (training provided; prior experience a plus)
• Reliable transportation and a valid driver's license (for post office runs and vendor pickups)
• Able to lift 40 lbs
• Prior experience in fulfillment, logistics, retail, or customer service is helpful but not required, though we're happy to train the right person
• Availability to work a more full-time schedule September through December

Compensation & Benefits

• Starting at $20-25/hour, based on experience
• End of year bonus
• Flexible daily start/end times
• Staff discount on Lancaster Gift Box products
• A close-knit team and a front-row seat to a growing local business rooted in community

All applicants will be asked to fill out our interest form to book an interview. https://lancastergiftbox.com/pages/join-our-team

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $20 - $25