Donations Manager

Donation Manager

Lancaster Creative Reuse

Position Type: Part-Time, Non-Exempt

Hours: 25–35 hours per week, with flexibility based on organizational needs

Reports To: Executive Director

Position Summary

The Donation Manager is responsible for overseeing the day-to-day flow and organization of donated materials at Lancaster Creative Reuse. This position ensures that donations are efficiently processed, evaluated, priced, organized, and moved to the sales floor or designated overstock areas.

The ideal candidate is highly organized, hands-on, resourceful, and comfortable working with a wide variety of donated creative materials. This position plays an important role in maintaining an organized, appealing, and well-stocked store while maximizing the value of donations to support Lancaster Creative Reuse's mission.

Essential Responsibilities

Donation Processing

• Oversee the intake and processing of incoming donations.
• Schedule incoming donations and assist donors with dropoff.
• Sort and evaluate donated materials according to Lancaster Creative Reuse guidelines.
• Determine which donations are appropriate for the sales floor, overstock, special projects, or other designated uses.
• Ensure donations are processed in a timely manner so that items do not accumulate in the receiving area.
• Identify items that should not be accepted or sold and ensure they are handled appropriately.
• Maintain a clean, safe, and organized donation-processing area.

Pricing & Merchandising

• Assist with establishing appropriate prices for donated materials based on condition, type, quantity, and resale value.
• Research and photograph donated materials of higher value or interest for posting online.
• Price donations consistently using established organizational guidelines.
• Work with volunteers and staff to ensure pricing is accurate and consistent.
• Move processed items to the appropriate areas of the sales floor.
• Help maintain a well-stocked, organized, and visually appealing sales floor.
• Identify opportunities to merchandise unique or high-value donations effectively.

Overstock Management

• Maintain organized and clearly designated overstock areas.
• Develop and maintain systems for storing excess inventory so that items can be easily located and rotated onto the sales floor.
• Monitor overstock levels and communicate when areas are becoming full or particular categories are overstocked.
• Regularly review overstock and determine what should be moved to the sales floor, consolidated, discounted, donated elsewhere, or otherwise handled according to organizational policies.
• Help prevent excessive accumulation of inventory.

Volunteer Coordination

• Provide direction and assistance to volunteers working on donation processing, sorting, pricing, and organization.
• Develop efficient tasks and workflows that allow volunteers to contribute effectively.
• Provide training and guidance on donation standards, pricing practices, and organizational systems.
• Work collaboratively with volunteers, staff, and other team members.

Store Operations

• Coordinate with the Executive Director and store staff to identify inventory needs and donation-processing priorities.
• Monitor donation volume and adjust workflow as needed.
• Communicate recurring issues, unusual donations, inventory challenges, or supply needs to the Executive Director.
• Assist with maintaining a clean, safe, and welcoming environment throughout donation and inventory areas.
• Follow all organizational policies and procedures.

Qualifications

• Previous experience in retail, inventory management, donations, warehouse operations, merchandising, or a related field preferred.
• Strong organizational and time-management skills.
• Ability to evaluate and categorize a wide variety of materials.
• Comfortable making independent decisions within established guidelines.
• Strong attention to detail and ability to maintain organized systems.
• Ability to work effectively with volunteers and diverse groups of people.
• Friendly, collaborative, and customer-service oriented.
• Comfortable working in a hands-on environment and regularly lifting, carrying, sorting, and moving donated materials.
• Interest in arts, crafts, reuse, sustainability, or creative materials is a plus.
• Strong written and verbal communication skills

Physical Requirements

This is an active, hands-on position. The employee must be able to regularly stand, walk, bend, reach, lift, carry, sort, and move boxes and donated materials. Ability to lift approximately 30–40 pounds independently and work safely in a retail/donation-processing environment is preferred.

Schedule

This is a part-time position averaging 25–35 hours per week including Saturdays, with the specific schedule determined in coordination with the Executive Director based on donation volume, store operations, and organizational needs.

Some flexibility in scheduling may be required, including special events and some evenings.

Compensation

$16.00 - 18.00 per hour, commensurate with experience and qualifications.

About Lancaster Creative Reuse

Lancaster Creative Reuse is a nonprofit organization dedicated to keeping reusable creative materials out of the waste stream by collecting, organizing, and making them accessible to the community. Through reuse, education, and affordable access to materials, Lancaster Creative Reuse helps inspire creativity while promoting sustainability.

Pay: $16.00 - $18.00 per hour

Expected hours: 25.0 – 35.0 per week

Benefits:

• Flexible schedule

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $16 - $18