What are the responsibilities and job description for the Information Technology Director position at Lancaster County Water & Sewer District?
Lancaster County Water & Sewer District
Job Description
Job Title: Information Technology (IT) Director
Department: Information Technology
Reports To: Business Manager
FLSA Status: Exempt
Prepared Date: August 21, 2026
Pay Grade: 17
SUMMARY
The Information Technology (IT) Director is responsible for the strategic planning, implementation, operation, security, and management of all information technology systems that support LCWSD operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides technical support and troubleshooting for all employees related to PC’s, monitors, printers, phones, mobile devices, and related hardware.
- Follows up on outstanding IT requests and ensures timely resolution.
- Creates new user accounts, issues access badges and key fobs as part of the onboarding process.
- Plan, procure, deploy, and replace PC’s on a scheduled refresh cycle. This includes setup and distribution.
- Issues all mobile devices such as laptops, tablets, and cell phones. Responsible for the set-up of devices including application installations, safety data sheets, VPN software used for SCADA, and multi-factor authentication.
- Creates Microsoft Office 365 and iPhone accounts for each user.
- Installs, configures, and maintains required business applications and device-specific software on all wireless devices.
- Manage network operations to include troubleshooting connectivity problems, installations and coordinates with third party vendors.
- Ensures technology documents/certificates, SSL certificates, maintenance agreements are in place.
- Reviews and renews vendor contracts related to all technology (copiers, security cameras, doors and gates, audio/video, mobile devices, telephones, wi-fi access).
- Evaluates technology risks to determine recovery plan and backup procedures.
- Monitors and responds to cyber security threats and potential breaches.
- Educates end users regarding security threats and provides advice on technology best practices.
- Coordinates with State Law Enforcement Division (SLED) for assistance with network monitoring, etc.
- Serves as a backup for website administration, content posting, and communication updates related to water outages and public notifications.
- Performs related tasks as required.
KNOWLEDGE, SKILLS AND ABILITIES
- Thorough knowledge of information technology and its practical applications in supporting LCWSD’s technology infrastructure and organizational goals.
- Ability to explain technical problems and offer solutions to those without technological training.
- Excellent verbal and written communication skills.
- Strong ability to organize and prioritize work.
- Ability to accept instructions and directions to meet the goals and objectives of the District.
- Ability to lift and carry 15 pounds frequently and 40 pounds occasionally.
- Ability to climb and descend ladders when installing, inspecting, or maintaining information technology and related equipment.
- Ability to travel to and work in and around treatment facilities, pump stations, elevated tank sites, and administrative facilities.
EDUCATION AND EXPERIENCE
A bachelor’s degree in information technology, computer science, or related field and at least 5 years of experience in administration of information systems and technology or related experience and/or training is preferred. The equivalent combination of education, training and related work experience may be considered.
CERTIFICATES, LICENSES, REGISTRATIONS
Professional certifications and technical training within related fields are preferred. A valid driver’s license is required.
COMPENSATION
The employee will be compensated on a salaried basis. The typical work week includes normal hours being 8am-5pm, Monday through Friday although after hour work may be required from time to time to fulfill the duties of the job. Employee will be paid bi-weekly (26 times per year).
Pay is based on skills, education, certification, experience, etc.