Office Support II

Starting Compensation:

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.

If you're passionate about making a difference, apply today to join us in serving the community!

Job Description:

JOB SUMMARY

The primary duty of this position is to serve as an agency receptionist, assisting in fielding, screening and directing more than 30,000 calls and over 1,000 walk-in clients annually via the County’s VOIP phone system and Call Center software.

ESSENTIAL JOB FUNCTIONS

• Performs receptionist duties, including screening and routing phone calls, greeting and directing walk-ins to the appropriate agency staff. Deals effectively with high volume and fast pace of consumer and public inquiries on the telephone, remotely, and in-person. (55%)

• Receives and distributes agency mail / correspondence daily (15%)

• Filing/maintaining agency deceased records and data entry projects. (10%)

• Assists with copying and stocking care management and agency forms (5%)Â

• Maintains agency in/out board and mailboxes (5%)

• Assists supervisor with special projects and serves as clerical back-up (5%)

• Assists unit departments as necessary (5%)

MINIMUM QUALIFICATIONSÂ

• Completion of a high school business curriculum which included at least one typing course, or

• Any combination of equivalent experience and training provides the required knowledge and skills.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Reference checks from a minimum of three professional references.

• Must pass criminal background checks.

The County of Lancaster offers comprehensive benefits to our employees. Â Read more about our benefits here .

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired. Â