Automotive Parts Advisor

Parts

Mercedes Benz of Lancaster located in East Petersburg is recruiting for a full-time Automotive Parts Advisor.

The Parts advisor is responsible for assisting and selling parts to all customers, over the counter, through the service department or on the telephone.

Job Duties Include:

• Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
• Works with service advisors, technicians and external customers to build accurate price quotes.
• Answers phone calls, provides price quotes and other information.
• Refers to parts manuals (both hard copy and electronic) to identify the right part(s) for the make, model and year of vehicles being serviced.
• Handles parts payment collection and makes sure all parts are billed correctly through the service department.
• Assists with daily inventory, receiving, stocking and shipping.
• Tracks all incoming and outgoing parts for the dealership.
• Pulls and fills orders from stock.
• Locates available parts when the dealership is out of stock.
• Follows up on back-ordered parts.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Notifies the service advisor or the customer when special ordered parts have been received.
• Sets up orders for daily delivery, or pick-up.
• Delivers parts when needed.
• Maintains a professional appearance.
• Keeps work area clean.
• Other duties as assigned.

• High school diploma or equivalent required
• Broad scope of automotive mechanical/electrical knowledge preferred
• Working knowledge of computers and Microsoft software products
• Proficient using inventory software, order processing systems & internet,
• Ability to manage priorities and workflow
• Ability to work independently with minimal supervision.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Ability to understand and follow written and verbal instructions.
• Knowledge of the English language, spelling, grammar, punctuation and numbering systems
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
• Knowledge of basic math
• CDK experience peferred
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Valid driver’s license and good driving record
• Successfully pass a pre-employment drug screen, motor vehicle and background check

Hours: Monday through Friday 7:00AM to 4:00PM with rotating Saturdays

Full-Time

5/9/2025

Mercedes Benz of Lancaster

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.