What are the responsibilities and job description for the Clerical/Customer Service position at Lancaster County Firemen's Association?
Lancaster County Firemen’s Assoc. (LCFA)
Job Description
Clerical Staff
The LCFA Clerical Staff is responsible for general business office and clerical duties as it relates to the organization. This includes answering phones, providing customer service, maintain files/records, and retail sales. Clerical staff is a direct report to the Executive Director as immediate supervisor. The clerical staff are support personnel to the Executive Director and other LCFA staff. Clerical staff is expected to work cooperatively with all parties of the LCFA to include members, customers, and the public.
1. Working knowledge of Microsoft 365 and all Office Suite applications.
2. Working knowledge of Quickbooks.
3. Answer and direct phone calls.
4. Proficient in use of email and internet.
5. Possess good written and verbal communication skills.
6. Knowledge of administrative and basic office procedures.
7. Minimum High School Diploma or equivalent.
8. Good organizational and multi-tasking skills.
9. Working knowledge of basic office equipment.
10. Good attention to detail and accuracy.
1. Maintain accuracy and completeness in all tasks/assignments.
2. Answer and direct phone calls.
3. Handle inquiries and incoming work requests.
4. Checking and distributing documents and correspondence.
5. Maintain paper and/or electronic files as per office protocol.
6. Communicate by email.
7. Perform photocopying, scanning, and/or faxing.
8. Preparing and sending outgoing mailings and packages.
9. Maintain accurate inventory of products and supplies.
10. Accurately update and maintain databases.
11. Monitor and seek approval of inventory and supplies.
12. Coordinate office work flow.
13. Accurately check and enter data.
14. Maintain confidentiality in all matters.
15. Maintain accurate and complete records consistent with policy and procedure.
16. Perform all other duties as assigned.
17. Will work as part of a team.
18. Maintain a positive attitude and work ethic.
19. Packaging and shipping of bookstore orders.
20. Ability to lift up to 25 pounds.
21. May require participation and or assisting with planning and conducting special events.
Hiring offers for this position are contingent on successful completion of a background check.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
LCFA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Revised 06/20/2025
Lancaster County Firemen’s Association
630 East Oregon Road
Lititz, PA 17543
717-560-6530
www.lcfa.com
Job Type: Part-time
Pay: $19.00 - $25.00 per hour
Benefits:
- Retirement plan
Work Location: In person
Salary : $19 - $25