What are the responsibilities and job description for the Racquets Pro Shop Attendant position at Lancaster Country Club?
CLUB INFORMATION:
The Lancaster Country club is a private, platinum rated club located on over 400 acres in South Central Pennsylvania. Established in 1900, Lancaster Country Club is one of the oldest clubs in Pennsylvania and has continued its rich history and tradition for over 100 years. The club is member-owned, governed by an elected Board of Governors, and is managed by our professional staff.
As the most established racquets program at LCC, tennis is open to members of all ages and ability levels. Pickleball was introduced to Lancaster Country Club’s line-up in 2020. LCC’s Junior Racquets Program is made up of tennis, pickleball, and platform tennis. Each racquet sport is unique and together, they create an experience for juniors that is unmatched in Central Pennsylvania. This program offers instructional, competitive, and social programs for juniors of all ages.
Lancaster Country Club is lucky to have several passionate and talented racquets professionals to help lead the program. Our professionals pride themselves on their extensive industry certifications (USTA, USPTA, PPTA, the 2019 Men’s 19 Double U.S. Open Champion Pickleball Pro, and more!) that enable them to provide members with top-tier racquets training.
POSITION PROFILE:
Lancaster Country Club Racquets Pro Shop is seeking a detail-oriented and customer-focused individual to join our team as a Pro Shop Attendant. As a Pro Shop Attendant, you will play a vital role in providing exceptional service to our members and guests. This part-time position offers flexible start dates and an opportunity to work in a dynamic and supportive environment. This is a year-round position, focused in the evenings and over the weekends.
ROLE & RESPONSIBILITY:
- Greet customers in a friendly and professional manner.
- Assist with inquiries and provide product recommendations.
- Ensure an overall positive experience for all visitors to the Pro Shop.
- Operate the cash register and handle transactions accurately.
- Maintain proper cash handling procedures.
- Process returns and exchanges efficiently.
- Maintain a clean and organized Pro Shop environment.
- Assist in restocking merchandise and displaying products attractively.
- Arranging promotional displays as directed by the Pro Shop Manager.
- Assist guests with equipment rentals, ensuring proper fit and functionality.
- Maintain rental inventory and track rentals using the appropriate systems.
- Monitor inventory levels, notify the Pro Shop Manager of low stock items.
- Assist with regular inventory counts.
- Help with receiving and unpacking merchandise shipments.
- Provide accurate information regarding Club policies, programs and services.
- Communicate effectively with members, guests and other team members.
- Assist with closing procedures, including cash register reconciliation, securing the Pro Shop and following established protocols.
POSITION REQUIREMENTS:
- Previous customer service skills is preferred.
- Must have excellent interpersonal and communication skills to interact with members and guests in a professional and friendly manner.
- Must have the ability to perform tasks with a high level of accuracy and attention to detail.
- Strong organizational skills to maintain a clean and well-organized environment, effectively manager inventory and handle multiple tasks efficiently.
- Must be dependable, punctual and able to adhere to the designated work schedule.
- Must be available to work evenings and weekends, as required, to meet the operational needs of the Pro Shop.
- Ability to stand for extended periods of time, lift moderate weights and perform tasks that may require bending, kneeling, reaching, etc.
- Familiarity with tennis and/or racquetball is a plus.
If you are a motivated and customer-oriented individual who thrives in a fast-paced environment, we encourage you to apply for the Racquets Pro Shop Attendant position at the Lancaster Country Club. Join our team and contribute to providing exceptional service to our valued Members and Guests.
Job Type: Part-time
Pay: From $12.00 per hour
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)
Work Location: In person
Salary : $12