What are the responsibilities and job description for the General Manager position at Lancaster Airport Authority?
The Lancaster Airport Authority is seeking a General Manager (GM) for our Fixed Base Operator (FBO), Alliance Aviation. This role is responsible for leading the facility’s daily operations, driving strategic growth initiatives, and managing its financial performance. This role involves overseeing a team to deliver top-tier customer service to aviation clients, ensuring operational efficiency, and upholding strict adherence to safety, regulatory, and quality standards. Additionally, the GM acts as the central point of communication, connecting clients, airport authorities, vendors, and internal stakeholders.
Key Responsibilities:
Operations Management:
- Oversee all ground handling operations, including fueling, hangar management, and customer services.
- Ensure smooth and efficient day-to-day FBO operations while maintaining high standards of safety, quality, and service.
- Ensure smooth and efficient operation partnership with contracted airline(s) above and below service(s).
- Develop and implement standard operating procedures (SOPs) for all operational activities.
- Monitor aircraft movements, scheduling, and ramp operations to optimize service delivery.
Education, Experience, and Eligibility Qualifications:
- Minimum of bachelor’s degree from an accredited college or university with a major in Business Administration, Aviation Management, or a related field.
- Extensive experience managing business processes and projects.
- Minimum of 5-7 years of management experience in FBO operations, general aviation, or airport services (or equivalent experience).
- Experience in commercial service and charter aircraft operations.
- Proven leadership and team management skills.
- Strong understanding of aviation operations, fueling procedures, and regulatory compliance.
- Financial acumen with experience managing budgets, forecasts, and profitability metrics.
- Excellent customer service orientation and communication skills.
- Ability to develop and maintain strong relationships with clients, vendors, and airport authorities.
- Proficiency in Microsoft Office Suite and FBO management systems/software.
- Valid PA driver’s license (within 30 days); ability to pass background checks and drug screenings.