What are the responsibilities and job description for the Support Supervisor position at Lamps Plus?
Support Supervisor
- Supervises and trains the Store Associates and may provide input regarding employee performance and disciplinary actions to insure efficient staffing of departments.
- Traces discrepancies between inventory and stock control records, takes corrective action as necessary and communicates with Inventory Control.
- Interacts with Warehouse and Purchasing Departments regarding shipments, special orders, and problem situations.
- Ensures proper inventory control via the internal software.
- Supervises the defective merchandise area or recycles to repair department if necessary
- Ensures percentage of broken merchandise is kept to a minimum through proper handling and shelf preparation.
- Evaluates the stockroom floor plan periodically and makes changes as needed.
- Coordinates transfer of merchandise to and from other branch stores.
- Answers questions on product usage, assists customers with carry-out of merchandise after purchase and provides outstanding customer service.
- Assures all merchandise retrieved from stockroom has all needed parts.
- Enforces company policies relative to Loss Prevention and Human Resources procedures.
- Informs management of any safety violations or equipment used incorrectly.
- May perform the semi-annual inspection of ladders using safety audit provided by Human Resources.
- Assists sales personnel in retrieving merchandise for customers.
- Unloads trucks as necessary.
- Promotes safe work environment through adherence to Company safety standards.
- Educates, trains and ensures proper use of ladders, knives, tools and dollies.
- Performs other duties as assigned by manager and may vary depending upon geographic location or operations of store.
- Prepares price tags for sales floor and tags merchandise accordingly.
- Performs other auxiliary duties for the maintenance of sales floor and displays.
JOB REQUIREMENTS:
- 1-2 years supervisory experience, including background in display or stock/inventory control.
- Electrical knowledge helpful.
- High School graduate or equivalent.
- Must possess good verbal and written communication skills.
- Must be able to lift 25-50 pounds, climb ladders, and do constant standing, bending and stooping.
- Regular job attendance is required in accordance with a regular schedule established for the position by the Supervisor.