What are the responsibilities and job description for the Technical Services & Administrative Coordinator position at LAMILL Coffee?
LAMILL COFFEE is seeking a motivated, organized, and customer-focused Technical Services & Administrative Coordinator to join our team.
This position plays an important role in supporting the daily operations of our Technical Services department while assisting with general office administration.
The ideal candidate is detail-oriented, dependable, and comfortable communicating with customers and coordinating between multiple departments. You will work closely with our customers, service technicians, Sales team, and warehouse to ensure service requests, scheduling, documentation, and follow-up are handled efficiently.
Previous technical coffee equipment experience is not required. We are willing to train the right candidate.
Key Responsibilities
Technical Services Coordination
- Receive and coordinate customer service requests, technician scheduling, and dispatch.
- Communicate with customers regarding service appointments, updates, and follow-up.
- Coordinate communication between customers, service technicians, Sales, and warehouse personnel.
- Track open service requests and outstanding items to ensure timely resolution.
- Assist with parts ordering, availability, and order tracking.
- Enter, organize, and maintain technician service reports and supporting documentation.
- Maintain accurate customer, equipment, service history, and parts records.
- Assist with service documentation and information required for invoicing.
Administrative & Office Support
- Perform basic QuickBooks entries and general data entry.
- Answer incoming phone calls and respond to customer inquiries professionally.
- Provide administrative support to the Technical Services & Warehouse Manager.
- Assist with office organization, correspondence, filing, and office supplies.
- Support internal scheduling and communication between departments.
- Maintain organized and accurate records.
- Follow up on outstanding administrative tasks to ensure completion.
Qualifications
- Previous experience in customer service, administration, or a coordination role preferred.
- Excellent written and verbal communication skills.
- Strong organizational skills with attention to detail.
- Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
- Professional, friendly, and comfortable communicating directly with customers.
- Proficient with computers, email, and general office software.
- Comfortable with data entry and learning new systems.
- Self-motivated, dependable, and willing to take initiative.
- QuickBooks experience preferred.
- Experience with service coordination, dispatching, parts ordering, or office administration is a plus.
- Experience with commercial coffee equipment is a plus, but not required.
What We're Looking For
We are looking for someone who takes ownership of their responsibilities, communicates effectively, and consistently follows through on tasks.
The right candidate will be proactive, adaptable, and eager to learn. While experience in a service-related environment is helpful, we value a positive attitude, strong work ethic, and willingness to grow.
Training will be provided on our equipment, customers, and internal service processes.
How to Apply
If you are organized, customer-focused, and interested in joining a collaborative team, we encourage you to apply.
Please submit your resume through Indeed for consideration.
LAMILL COFFEE is an Equal Opportunity Employer.
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person