What are the responsibilities and job description for the Client Services Intern position at Lambros Law Office LLC?
Client Services Intern — College Credit | Unpaid | On-site in Cranston, RI
Company Description
Lambros Law Office LLC is an estate planning law firm serving individuals, families, and business owners throughout Rhode Island and Massachusetts. We help clients plan for the future and protect what matters most through clear, compassionate legal guidance. Our team values professionalism, integrity, and responsive client service.
Role Description
We are seeking an organized, personable college student to join our team as a Client Services Intern. This on-site internship offers practical experience in client communication, intake, office administration, and the daily operations of a growing law firm.
Working under the guidance of our Client Services Manager, the intern will help prospective and existing clients move through the intake and appointment process while keeping records, documents, and follow-ups organized.
Responsibilities
- Call and email prospective clients to follow up on inquiries, answer basic process questions, and help interested leads take the next step toward becoming clients.
- Send appointment reminders and follow up on outstanding intake forms and requested information.
- Gather and organize preliminary intake information to help prepare attorneys for client meetings.
- Greet clients and help create a welcoming, professional office experience.
- Assist with answering calls, organizing messages, scheduling appointments, and tracking follow-up tasks.
- Scan, file, and organize client documents and maintain accurate client records.
- Support the Client Services Manager in coordinating communications and follow-ups to keep matters moving forward.
- Handle sensitive information with discretion and respect for client confidentiality.
Qualifications
- Current enrollment in a college or university and eligibility to receive academic credit for the internship.
- Strong verbal and written communication skills.
- A friendly, professional manner and comfort speaking with clients by phone and email.
- Attention to detail, organization, and the ability to follow through on assigned tasks.
- Familiarity with email, calendars, spreadsheets, and standard office software.
- Reliability, discretion, and a willingness to learn.
- Interest in law, business, communications, or professional services. Prior office or customer service experience is helpful but not required.
Internship Details
This is an unpaid internship for academic credit, subject to approval by your college or university. The role is on-site at our Cranston, Rhode Island office, with scheduling coordinated around coursework and academic requirements.
Students will gain supervised experience in client service, professional communication, intake coordination, and law firm operations.