What are the responsibilities and job description for the Middle Market Account Manager position at Lamb Insurance Services?
Lamb is the leading commercial insurance broker dedicated to non-profits and social services organizations nationwide. Lamb is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees. Lamb has been recognized as one of the best places to and we are proud of our culture!
RESPONSIBILITIES
- Manager and retain a book of business by providing excellent customer service, a proactive renewal process, negotiating with underwriters, utilizing internal resources, and by collaborating with other internal teams.
- Manage day to day servicing to our clients, including issuing certificates, auto id cards, processing endorsement requests, policy checking, renewal pricing, billing issues, invoicing, and contract reviews.
- Address any deficiencies and anticipate client needs with a quick turnaround time.
- Confidently and accurately answer client situational questions with respect to insurance coverage and advise about uncovered exposures as applicable.
- Continuous, clear, and professional verbal and written communication with clients and carriers, including client-facing meetings to build strong relationships with clients.
- Responsible for learning, understanding, and adhering to our internal timelines, protocols, and workflows.
QUALIFICATIONS
- Bachelor's Degree
- Active P&C License
- 5 years of P&C experience. Non-profit experience is a plus.
- Experienced with Agency Management Systems, preferably Applied EPIC
- Highly comfortable with using various types of computer technology in a face-paced environment
Lamb is a proud Equal Opportunity Employer. Lamb is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Lamb will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority