RECEPTIONIST

POSITION SUMMARY

Mercedes-Benz of Mobile is seeking a professional, friendly, and customer-focused Showroom Receptionist to be the first point of contact for customers entering our showroom.

The Showroom Receptionist will create a welcoming and professional experience for every guest, assist with directing customers to the appropriate department or sales consultant, answer incoming calls, and provide general administrative support to the showroom team.

The ideal candidate will have excellent communication skills, a positive attitude, a professional appearance, and the ability to provide exceptional customer service in a fast-paced luxury automotive environment.

ESSENTIAL RESPONSIBILITIES

• Warmly greet and welcome all customers entering the showroom.
• Determine the reason for each customer's visit and promptly connect them with the appropriate Sales Consultant or department.
• Assist customers who are waiting by providing a comfortable and welcoming experience.
• Answer, screen, and direct incoming telephone calls in a professional manner.
• Take accurate messages and ensure they are delivered to the appropriate employee.
• Monitor the showroom reception area and maintain a clean, organized, and professional appearance.
• Assist with customer inquiries and provide basic dealership information.
• Notify Sales Consultants when customers arrive for appointments.
• Assist with coordinating customer appointments and directing customers to the appropriate areas.
• Maintain awareness of customers entering and exiting the showroom.
• Assist with refreshments and other basic customer-service needs as appropriate.
• Support the Sales Department with administrative and clerical tasks.
• Assist with dealership events, customer receptions, and showroom activities.
• Maintain confidentiality of customer and dealership information.
• Follow all company policies, procedures, and customer-service standards.
• Perform other duties as assigned by management.

CUSTOMER SERVICE EXPECTATIONS

• Provide a professional and welcoming first impression to every customer.
• Treat every customer with courtesy, respect, and professionalism.
• Maintain a positive and helpful attitude throughout the day.
• Communicate clearly and professionally with customers and employees.
• Demonstrate the level of service expected in a luxury automotive dealership.
• Never leave a customer unattended without making reasonable efforts to assist or direct them.

QUALIFICATIONS

• Previous receptionist, customer service, administrative, or automotive dealership experience preferred.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong customer-service skills.
• Ability to multitask and prioritize responsibilities.
• Comfortable answering and directing multiple telephone calls.
• Basic computer skills and ability to learn dealership software.
• Strong attention to detail and organizational skills.
• Reliable attendance and punctuality.
• Ability to work effectively as part of a team.
• Ability to remain professional and courteous in a busy showroom environment.

PHYSICAL REQUIREMENTS

• Ability to stand and walk throughout the showroom for portions of the workday.
• Ability to sit at a reception desk for extended periods.
• Ability to lift or move light office and customer-service items as needed.
• Ability to maintain a professional appearance throughout the workday.

WHAT WE OFFER

• Competitive compensation
• Medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance
• Supplemental insurance options
• 401(k) retirement plan
• Paid time off
• Employee benefits and dealership programs
• Professional development and training opportunities
• Opportunity for advancement

POSITION GOAL

The primary goal of the Showroom Receptionist is to ensure that every customer who walks through the doors of Mercedes-Benz of Mobile receives a warm, professional, and exceptional first impression while helping the Sales Department operate efficiently.