Store Manager

LaMar’s Donuts and Coffee

Job Description: Store Manager (Hourly, Non Exempt, Tip Earning Eligible)

Location: Kansas City, MO

Department: Retail Operations

Reports To: District/Area Manager

FLSA Status: Non Exempt (Hourly)

Tip Eligibility: Yes (while performing direct service duties)

Position Summary

The Store Manager is responsible for the daily operations, financial performance, team leadership, and elevated guest experience of a LaMar’s Donuts and Coffee location.

This is a working manager role that actively participates in:

• Guest service (front counter and drive thru)
• Beverage and food production
• Team support during peak periods
  
  

Because the Store Manager regularly performs the same duties as tipped employees, this role is eligible to earn tips while on the clock when engaged in direct customer service.

Compensation

Base Hourly Rate

• $19.75 to $29.00 per hour
  
  

Bilingual Pay Differential

• $1.00 per hour for employees who: o Speak English AND at least one additional language (besides Spanish, see below)
• Are approved by management as actively using bilingual skills in the workplace oApplies to all hours worked (not just service time)
• $2.00 per hour for employees who: o Speak English AND Spanish
• Are approved by management as actively using bilingual skills in the workplace
• Applies to all hours worked (not just service time)
  
  

Overtime

• Paid at 1.5x hourly rate for all hours worked over 40/week
• Includes bilingual differential in regular rate calculation (as required by law)
  
  

Tips

• Eligible to earn and accumulate tips while on the clock when performing direct service work
• Tips may include: o Cash tips
• Credit card/digital tips oTip pool distributions (if applicable)
• No tip credit taken o LaMar’s pays full hourly wage per Missouri minimum wage laws
• Tips are additional compensation
  
  

Tip Participation Rules

The Store Manager:CAN earn tips when:

• Serving guests directly
• Running POS/drive thru
• Preparing beverages or food
• Supporting team during active service
  
  

CANNOT earn tips when:

• Performing administrative duties: o Scheduling
• Hiring oPayroll
• Inventory planning
• Office/admin work
  
  

Break and Meal Periods

• 10 minute paid rest break for every 4 hours worked
• 30 minute unpaid meal period for shifts over 5 hours
  
  

Benefits

• Health, dental, vision, life and supplemental insurance
• Paid time off and sick leave
• Employee discounts
• Career growth opportunities and pathway
  
  

Core Responsibilities

• Operations Leadership
• Manage all daily store operations
• Ensure compliance with: o Health and safety regulations
• Food safety standards oBrand SOPs
• Maintain luxury level store presentation
• Revenue and Profitability
• Drive store toward $2M $4M annual revenue targets
• Manage: o Labor %
• Food cost % oSales performance
• Execute upselling and premium product strategies
• Team Leadership and Development
• Hire, train, and develop staff
• Maintain compliance with: o Missouri labor laws
• Equal Pay Act oAnti discrimination policies
• Lead by example as a working manager
• Scheduling and Labor Management
• Build efficient schedules aligned with sales
• Ensure legal compliance for: o Breaks
• Overtime
• Wage laws
• Guest Experience (Fast Luxe Standard)
• Deliver elevated hospitality experience
• Resolve issues immediately
• Maintain: o Speed
• Accuracy
• Professionalism
• Production and Quality Control
• Oversee: o Donut production
• Beverage program oFood consistency
• Maintain premium quality standards
• Inventory and Supply Chain Execution
• Manage ordering and inventory
• Reduce waste and shrinkage
• Ensure vendor compliance
• Administrative Duties
• Timekeeping and payroll approvals
• Hiring and onboarding
• Performance management
  
  

Note: Administrative time is non tipped work

Required Qualifications

• 2 5 years of restaurant, café, or retail management experience
• Experience managing hourly teams
• Strong operational and financial understanding
• Ability to work in high volume environments
• Food Safety Certification (or ability to obtain)
  
  

Preferred Qualifications

• Coffee/specialty beverage experience
• Bakery or donut production experience
• Drive thru operations experience
• Franchise system experience
  
  

Key Competencies

• Leadership and accountability
• Financial discipline
• Guest first mindset
• Attention to detail
• Ability to work in fast paced environments
  
  

Work Environment and Physical Requirements

• Standing for extended periods (12 14( ) hours)
• Lifting up to 50 lbs
• Early morning shifts (2:00 4:00 AM production)
• Fast paced, high volume setting
  
  

Schedule Expectations

• Full time (35 45 hours/week)
• Must be available: o Early mornings
• Weekends (Saturday and Sunday) Required
• Holidays
  
  

Equal Opportunity and Pay Equity Statement

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.