MRO Associate | Aviation

The MRO Associate supports aviation sales operations by coordinating maintenance, repair, and overhaul (MRO) solutions for aircraft parts and components. This role acts as a key link between customers, suppliers, and internal sales teams, ensuring accurate quoting, timely order fulfillment, and high-quality customer service in a fast-paced aviation environment.

Key Responsibilities

• Support aviation sales activities related to MRO services, including repair management, exchanges, and overhauls
• Prepare and process quotes, sales orders, purchase orders, and repair orders
• Coordinate with approved repair stations, OEMs, and vendors to obtain pricing, lead times, and technical capabilities
• Track parts through the repair cycle and provide regular status updates to customers and internal teams
• Review work scopes, teardown reports, and certifications to ensure compliance with customer and regulatory requirements
• Maintain accurate records in ERP/CRM systems, including pricing, lead times, and repair histories
• Assist with inventory evaluation and sourcing decisions related to repair vs. replacement
• Resolve customer issues related to pricing, delivery, documentation, or service discrepancies
• Support sales team with market research, cost analysis, and customer presentations as needed
• Ensure adherence to FAA/EASA regulations, company quality standards, and export compliance requirements

Qualifications & Skills

• Bachelor’s degree preferred; aviation, business, or supply chain background a plus
• 1–3 years of experience in aviation sales, MRO, supply chain, or parts support preferred
• Working knowledge of aircraft components, and MRO processes
• Strong communication and customer service skills
• Detail-oriented with strong organizational and time-management abilities
• Proficient in Microsoft Office (Excel, Outlook, Word); ERP/CRM experience preferred
• Ability to work in a fast-paced, deadline-driven sales environment
• Familiarity with FAA/EASA regulations and aviation documentation is a plus

Preferred Attributes

• Self-motivated with a proactive, problem-solving mindset
• Ability to build and maintain relationships with customers and repair vendors
• Comfortable handling multiple repair projects simultaneously
• Interest in long-term growth within aviation sales or MRO management

Work Environment

• Office-based with frequent communication with global customers and vendors
• May require occasional overtime to support urgent AOG (Aircraft on Ground) situations

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25