What are the responsibilities and job description for the Technical Support Engineer 3 position at Lam Research?
The group you'll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes
The impact you’ll make
The candidate will be part of the Lam CSBG, as an IT engineer of the Fab Integrated Technology Services (FITS) team, responsible for global and regional fab IT and Security technology delivery, deployment and operation. The FITS team is a group of talented IT professionals with diverse skillsets & experiences, lending to many learning opportunities from working cross functional with other Lam departments (Product, Customer Services, Operation etc.), and will be interfacing with Lam customers at fab sites. The IT engineer is responsible for providing technical assistance and guidance to deploy and support Lam Advance Services products infrastructure at Lam customer Fabs or Lam regional offices, from early in product development to high volume deployment. The IT engineer will be the technical liaison between Lam stakeholders (account team, engineering, productivity, product management) and customer IT teams as needed.
What You'll Do
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3 days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks And Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes
The impact you’ll make
The candidate will be part of the Lam CSBG, as an IT engineer of the Fab Integrated Technology Services (FITS) team, responsible for global and regional fab IT and Security technology delivery, deployment and operation. The FITS team is a group of talented IT professionals with diverse skillsets & experiences, lending to many learning opportunities from working cross functional with other Lam departments (Product, Customer Services, Operation etc.), and will be interfacing with Lam customers at fab sites. The IT engineer is responsible for providing technical assistance and guidance to deploy and support Lam Advance Services products infrastructure at Lam customer Fabs or Lam regional offices, from early in product development to high volume deployment. The IT engineer will be the technical liaison between Lam stakeholders (account team, engineering, productivity, product management) and customer IT teams as needed.
What You'll Do
- Work with cross-functional teams and vendors
- Build, manage and support networking devices, servers and other tools
- Configure, install, and support applications
- Maintain architecture diagrams, define processes and procedures
- Act as top-tier escalation for complex issues, lead RCA and long-term fixes
- Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; Information Technology or equivalent work experience
- Intermediate level knowledge of product/services capabilities, system interdependencies/data flow, and techinical tools for troubleshooting intermediate to advanced level customer technical questions and incidents
- This position requires travel up to 25% domestic and international
- Worked in a Fab environment or familiar with Semiconductor industry
- Mandarin speaking a plus
- Some hands on experience with Cisco switches
- Some hands on experience with different servers/HW types
- Understand and have effectively administered systems with PowerShell
- Extensive experience working with Hyper-V
- Troubleshoot Linux OS and the ability to provide solutions
- Administered Antimalware/Antivirus systems
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3 days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks And Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.