What are the responsibilities and job description for the Field Service Engineer - Early Career Opportunity position at Lam Research?
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You will be on the front lines, understanding customer needs and collaborating with various teams to deliver effective solutions.
What You’ll Do
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3 days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks And Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You will be on the front lines, understanding customer needs and collaborating with various teams to deliver effective solutions.
What You’ll Do
- Provide high-quality on-site repair and maintenance services, as well as complete installation and relocation start-up support, for Lam’s complex electro-mechanical and electronic systems at customer sites.
- Perform analytical problem-solving and troubleshooting; conduct diagnostics; isolate issues to the component level; and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
- Stay up to date on semiconductor capital equipment and Lam products through ongoing learning, training, and certification.
- Assist with complex field modifications and updates, maintaining detailed records and reports to coordinate activities between Lam and the customer.
- Serve as a subject matter expert, representing Lam to our valued customers and delivering exceptional customer satisfaction.
- Troubleshoot issues and develop customer response action plans to support customer needs.
- Transparently discuss opportunities and challenges with customers to build trust and strengthen partnerships.
- Provide technical instruction and mentoring to junior engineers.
- Bachelor’s degree in Electronics, Engineering, or a related field with 2 years of relevant experience; or an advanced degree with no prior experience; or equivalent professional experience.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Ability to work in a cleanroom environment while wearing personal protective equipment (PPE), including a cleanroom suit.
- Frequently required to position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
- Ability to travel frequently, both domestically and internationally, based on customer needs; flexibility to work a variety of shifts, including compressed and alternative workweeks, as well as overtime and on-call support when needed.
- This is a graduate-eligible role.
- Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
- Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
- Communication skills, both written and verbal, in English.
- Foundational analytical and problem-solving skills.
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3 days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks And Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.