Program/Project Manager 4 - Quality Management

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

The impact you’ll make

As a Program Manager at Lam, you’re not just overseeing projects, you’re an owner of North America region’s external nonconformances data management, FA requests, 8D investigation management, and install and warranty trending quality issues.

External nonconformances (NCes) are quality incidents caught at customer sites. 8D is Lam’s primary mechanism for resolving nonconformances registered on products and services. You’ll combine your problem-solving expertise and semiconductor knowledge to further Lam’s vision and goals for sustainable problem solutions and customer satisfaction.

What you’ll do

• Lead the quality section of the quarterly QOR reviews with stakeholders from Operations, Engineering, and Global Quality
• Analyze quality data to monitor key performance indicators (KPIs) for install and warranty quality to drive accountability within Lam and continuous improvement for trending issues seen across NA regional customers
• Ensure the voice of the customer on quality is accurately and consistently represented within the region and factory, monitor and update CXL3 metric
• Drive improvement of the KPIs (cycle times, performance, NCe submission quality, etc.) by collaborating with stakeholders for solutions to meet/exceed customer and Lam expectations
• Hold service teams (FSEs/FSMs) and functional quality managers (FQMs) accountable for delivering on quality objectives through the established systems
• Ensure that external nonconformances have valid Problem Descriptions, SAP Damage Codes, and Customer Impact prior to approving the NCe for Factory review
• Validate 8D quality at D2 (Initial Problem Statement and 1st Why), D4/D5 (Root Cause and Corrective Action Plan) and at 8D closure
• Ensure successful and timely resolution of customer visible nonconformances to positively impact Lam’s customers
• Influence and enhance Lam's Quality culture by driving and participating in strategic regional and global projects

Who we’re looking for

• 8 years in a goal oriented industrial or commercial environment, semiconductor or high technology is preferred
• BA/BS degree in a STEM field and/or Quality Management
• Experience as a Project/Program Manager with escalating responsibilities
• Demonstrable abilities in structured problem-solving methodologies (8D, DMAIC, PDCA), Lean Six Sigma, and other established quality tools
• Knowledge and application of Change Management methodologies across a global organization

Preferred qualifications

• Knowledge of/experience working with semiconductor device properties, product development, and manufacturing processes is highly desired
• Experience in Quality Management, Product Development/Engineering, Manufacturing, or Customer Service is a plus
• Ability to exercise forward thinking via integration of data analytics and AI applications is highly preferred
• Self-motivated and influential individual capable of remaining flexible in the face of changing work priorities

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3 days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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