Concierge

Hiring Full-Time Concierge  

Join us at Lakewood where we impact lives and build careers! We are a regional leader in senior care and are located in the west end of Richmond.

If you are looking to make a difference, we’d love to talk to you! 

We are seeking a very special candidate for this important role! We offer perks such as free meals, team member appreciation events, flexible scheduling and generous paid time off.  We have a strong 50-year reputation for workplace excellence and our leadership demonstrates team member commitment and appreciation every day!

Benefits:

• Medical, Vision, and Dental Insurance
• Tuition and Educational Reimbursement
• Flexible scheduling & generous PTO plan
• Supportive environment to grow your career
• 4.5% dollar for dollar match on our 403B
• First dollar generous contributions to HSA accounts plus a match!
• Amazing residents, team members, and leaders!

Essential Duties and Responsibilities:

• Responsible for overseeing and maintaining the overall safety and security of residents, staff, visitors, and buildings on campus.
• Relates to the needs and concerns of senior adults.
• Maintains appropriate logs and records in a timely and accurate fashion.
• Follows Concierge schedules and job routines.
• Quickly, accurately, and appropriately solves problems as they arise.
• Responds in a timely manner during emergency response and drills.
• Assesses and reacts calmly in emergency situations.
• Quickly, accurately, and appropriately interprets and responds to resident’s urgent care needs and dispatch appropriate response(s) to calls for assistance.
• Works closely and cooperatively with Security staff.
• Uses personal computers and programs tied to the campus emergency response system.
• Works in conjunction with SARA system.
• Performs various computer-based tasks such as data entry, email, internet, and various other software and program use.
• Reports believed resident neglect, abuse, or concern for general well being to management.
• Reports wear & tear in furnishings, structural defects, equipment break downs, and evidence of pests to management and/or the Maintenance Department.
• Uses equipment daily including radios, computers, carts, phones, etc.
• Properly stores, maintains, and uses equipment and supplies.
• Complies with infection control regulations, guidelines, and policies.
• Maintains a clean and presentable work area clear of any trash, food containers, etc.
• Attends all required meetings, in services, and completes all Relias training assignments.
• Assists in in-servicing relating to life safety services.
• Concierge will be frequently walking and standing to conduct the Visitor, Vendor and Contractor Check In procedures at the Guardhouse.
• Concierge will be frequently walking and standing to complete the Guardhouse Visitor Log and issuing of the Visitor Pass to all Lakewood Visitors.
• Conduct manual operations of the Main entrance vehicle gates as needed through the manual gate controls.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.