What are the responsibilities and job description for the Food Pantry Manager position at LAKEWOOD COMMUNITY SERVICES CENTER?
LAKEWOOD COMMUNITY SERVICES CENTER is a social service organization based in Lakewood, Ohio. The center focuses on serving community members by providing essential support services and resources. As a nonprofit organization, it works collaboratively with local partners to address food insecurity and other social needs. Part of the operation includes a choice food pantry where neighbors come to select food that suits their needs, dietary requirements in amounts suitable for their household size. The pantry seeks to provide a welcoming, inclusive environment for all residents.
Role Description
The Food Pantry Manager is a full-time, on-site role responsible for overseeing daily operations of the food pantry. This role manages inventory, coordinates food deliveries, manages a 10,000 square foot facility, organizes storage, and ensures adherence to food safety standards. The Food Pantry Manager schedules and supervises more than 20 volunteers, provides training on customer service and pantry procedures, and maintains a clean, organized facility. The position involves direct interaction with community members, supporting them with respect and dignity, managing client intake processes, and tracking service data. The Food Pantry Manager assists with reporting, record-keeping, and process improvements to enhance pantry services.
Qualifications
- Ability to maintain high standards of Customer Service and support for all pantry visitors.
- Experience in Food Service operations, including coordinating distribution and managing inventory preferred.
- Comfort engaging with people from many cultures, backgrounds, and walks of life.
- A passion for making sure our neighbors have the food they need.
- Strong organizational skills, with attention to detail in record-keeping and reporting.
- Experience supervising staff or volunteers and working collaboratively in a community-focused setting.
- Knowledge of basic computer skills. Familiarity with client tracking systems is a plus.
- Previous work in social services, nonprofit organizations, or community outreach.
- Post-secondary education is sought with a College degree preferred. Equivalent experience is considered. Additional certification in safe food handling is an advantage, but will be provided upon hiring.