Front End Supervisor

Qualifications for all positions include the ability to work as a team member within this department AND all other departments, reliable transportation, valid driver’s license with good record, working outdoors in all kinds of weather conditions, walking, sitting or standing for extended periods of time, including pushing, pulling, climbing, bending, or lifting up to 50 pounds. Some positions may require lifting more than 50 pounds. While an individual may be assigned to this role, situations may arise which would REQUIRE assistance in other areas or departments.

Position Summary:

The Front-End Supervisor at the Trading Post is responsible for overseeing the daily operations of the front-end service areas, including cashiers, the ice cream counter, drink station, and restaurant area. This leadership role ensures smooth, efficient, and guest-friendly operations while maintaining high standards of cleanliness, service, and staff performance.

Key Responsibilities:

• Supervise and coordinate front-end team members, including cashiers, ice cream attendants, drink station, and restaurant staff.
• Manage supply orders
• Ensure outstanding guest service through friendly interactions, quick problem resolution, and a welcoming environment.
• Train, coach, and motivate team members to meet performance standards and maintain consistent service quality.
• Monitor and manage shift schedules, breaks, and coverage to ensure all stations are adequately staffed.
• Oversee the cleanliness and organization of all front-end areas in accordance with health and safety regulations.
• Assist with inventory management, restocking supplies, and ensuring product availability across all service areas.
• Handle customer complaints or issues professionally and escalate when necessary.
• Ensure accurate cash handling procedures and assist with daily cash-outs and deposits.
• Collaborate with management to implement promotions, new menu items, or retail strategies.

o May be asked to perform other duties in other departments as assigned by supervisor or manager

Qualifications:

• High school diploma or equivalent required; associate degree or relevant coursework in hospitality or retail management a plus.
• 1–2 years of supervisory experience in a retail, food service, or hospitality environment.
• Excellent communication, leadership, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced setting.
• Proficiency in POS systems and basic computer skills (Microsoft Office, email, etc.).
• Ability to work flexible hours, including weekends, evenings, and holidays.

Work Environment & Physical Demands:

• Must be able to stand for long periods and lift up to 50 lbs.
• Fast-paced retail and food service environment, including both indoor and outdoor elements.

Job Types: Full-time, Part-time

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person