What are the responsibilities and job description for the Funeral Home and Cemetery Manager position at Lakeview Memorial Gardens?
Our associates celebrate lives. We celebrate our associates.
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.Financial Management
- Develop annual business plan
- Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
- Accountable for monitoring and achieving annual financial goals
- Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
- Approve expenditures and invoices including overtime
Operations
- Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
- Remove barriers, encourage ideas, and identify improvements
- Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
- Assure the location’s operating practices comply with applicable federal & state regulations and Company policies
- Responsible for establishing location goals and priorities
- Develop, communicate, and monitor goals, priorities, processes and procedures
- Manage frontline supervisor’s responsibilities, expectations, and accountabilities
- Effectively present and communicate Company and Market strategies, values, and goals to location staff
- Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
- Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
- Ensure all safety, quality control, and compliance standards are adhered
People Development
- Develop a strong, trusting, and reliable team
- Understand team members career aspirations and provide assignments to develop skills and/or close gaps
- Constructively address issues and provide tangible and appropriate feedback
- Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
- Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
- Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
- Establishes pay, recommends pay increases, special pays, and career advancements
- Discipline staff as necessary; writes development plans to close behavior or skill gaps
- Collaborates with Human Resources throughout discipline, development, and termination processes
- Recommends and discusses terminations with Market Leadership
MINIMUM Requirements
Education
- High School Diploma or equivalent required
- At least twelve (12) hours college courses in Finance & Accounting strongly preferred
- At least twelve (12) hours college courses in Marketing or Business strongly preferred
Certification/License
- Requires applicable state Funeral Director Licensure
- Technical schooling diploma Funeral Services/Mortuary Science preferred
- Bachelor’s degree in Mortuary Science where required by state law
Experience
- At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities
- At least four (4) years’ experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities
- Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
- Knowledgeable in Financial and Business acumen
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
- Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
Work CONDITIONS
Work Environment
- Work indoors and outdoors during all seasons and weather conditions
- Care center personnel may have exposure to various chemicals and fluids
- Cemetery personnel may have exposure to chemicals and equipment
- Limited amount of local and/or multiple location traveling required
- Professional Dress is required when in contact with families
- Personal safety equipment/appropriate attire required for cemetery or crematory environment
Work Postures
- Frequent, continuous periods of time standing, up 6 hours per day
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
- Ability to lift up to 50 lbs. to assist with moving bodies
Work Hours
- Working beyond “standard” hours as the need arises
- Travel up to 25%