TITLE CLEARANCE MANAGER

Overview

The Title Clearance Manager oversees the review, resolution, and clearance of title issues for residential mortgage transactions. This position manages a team of Title Specialists - both onshore and offshore - by leveraging performance reports, conducting individual and team meetings, and driving process improvements to ensure timely and accurate title clearance. The role acts as a liaison between internal stakeholders (e.g., processors, Mortgage Loan Officers) and external title vendors to maintain efficient and compliant workflows.

This is a fully remote position that offers a competitive salary range of $65,000 to $70,000, plus a monthly bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k).

Responsibilities

• Lead and manage a team of Title Specialists, ensuring title issues are resolved promptly, accurately, and in alignment with internal service level agreements (SLAs).
• Monitor team workflow and productivity, using reports and dashboards to assess performance and make data-driven decisions.
• Ensure the Title Specialists pipeline stays within SLA timelines and meets the required accuracy standards required by internal guidelines.
• Lead training and job aids for the Title Specialists in conjunction with the training team.
• Train new employees on the company’s loan origination system and manage the progress and performance of direct reports.
• Collaborate with IT to develop and enhance dashboards and reports that support visibility into team metrics and performance trends.
• Analyze performance and workflow reports to identify trends, improve operational processes, and ensure service level agreements (SLAs) are consistently met.
• Serve as the subject matter expert for title clearance, offering guidance to both internal stakeholders and external partners.
• Ensure Title Specialists complete tasks and condition files accurately, implementing course corrections as needed based on QA/QC findings and stakeholder feedback.
• Address and respond to findings from Internal Audit, Quality Assurance (QA), and Quality Control (QC) reviews.
• Oversee all aspects of team management, including timekeeping, overtime tracking, performance evaluations, and employee development.
• Provide leadership and guidance to staff by clearly communicating team goals, policies, and procedural updates through regular staff meetings and one-on-one coaching.
• Recruit, interview, and hire new team members as needed to support departmental growth.
• Other duties as assigned
  
  

Qualifications

• Bachelor’s degree in Business, Finance, or a related field preferred; Equivalent experience will be considered.
• 5 years of experience in title clearance or related functions within the mortgage industry.
• Prior management or team leadership experience preferred.
• Experience working with various loan origination systems (LOS), such as Encompass, Blend, or similar platforms.
• Deep knowledge of title clearance processes in the mortgage origination space.
• Proven ability to take initiative, motivate teams, and maintain high levels of productivity and morale.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
• Demonstrated ability to coach, lead, and train team members to meet performance goals.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
  
  

Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.