Learning & Organizational Development Facilitator

Overview

GROWTH. EMPOWERMENT. TRANSFORMATION. At Lakeview Loan Servicing, we are dedicated to helping individuals reach their full potential through innovative and impactful learning experiences. In this role, as a member of our Learning & Organizational Development Team, you’ll play a key role in shaping the future of our organization by delivering development opportunities that inspire meaningful and lasting change.

This position offers a competitive salary of $90,000 - $105,000, an annual bonus, 401(K) with company match, and medical benefits starting on day one. This is a remote position; however, candidates living within commuting distance to our offices in Coral Gables, FL, Fort Lauderdale, FL, or Horsham, PA, are expected to work on-site two days per month

In this role, you will:

• play a critical role in learning and organizational development
• enjoy being part of the larger, best-in-class HR team
• affect change through the facilitation of leadership and interpersonal development courses and enterprise-wide OD initiatives
• engage with employees at all levels of the organization to foster a culture of continuous learning, professional growth, and work effectiveness
  
  

Responsibilities

• Conduct virtual and in-person instructor led training
• Provide virtual production support as part of a Facilitator/Producer virtual training model
• Create self-paced independent learning curriculum paths through our LMS
• Provide guidance/support to managers or our HR Business Partners on individual development plan training selections - both instructor-led and self-paced
• Use adult learning theory and communication style assessments to customize the learning experience for course participants.
• Provide report interpretation and feedback delivery of assessments
• Collaborate on branding and design for L&OD learning content
• Provide input on existing/future programs as part of the solution-focused Learning and OD Team
• Support the design and creation of data collection processes
• Assess the data received from our evaluation processes and interpret the impact of training and OD programs based on performance metrics.
• Create and maintain comprehensive training resources, including facilitator and participant guides.
• Create learning resources and promotional material on Canva
• Provide facilitation and project support to our Manager, L&OD and VP, L&OD on a variety of OD initiatives as needed. (Examples include the expansion of our employee engagement and succession planning programs, the roll-out of our new leadership competency model, the creation and roll-out of our functional competency model and the enhancement of our internal coaching program.)
• Provide support on additional Learning & OD projects as assigned
  
  

Qualifications

• Ability to use adult learning principles in both design and facilitation of training and discussion content
• Ability to build rapport with business leaders/employees
• Ability to teach, coach, and mentor both one-on-one and in a group setting
• Ability to effectively communicate ideas, concerns, and questions to subject matter experts and other curriculum stakeholders
• Ability to manage daily and weekly schedules effectively
• Ability to maintain strict confidentiality
• Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Teams, Excel, etc.)
• Proven competence and confidence in presentation and public speaking skills
• Proficiency in using Zoom for virtual training and meetings, including setting up sessions, managing breakout rooms, and utilizing interactive features like polls and Q&A
  
  

Required Experience:

• Proven experience in leadership development, coaching, and training, with a minimum of 3 years working in a corporate or business setting
• Ability to understand, explain, and apply adult learning theory during facilitation
• Experience working with different levels of leadership
• Strong facilitation skills to engage and inspire adult learners
• Excellent communication skills (verbal and written) to articulate concepts clearly and effectively
• Ability to conduct needs assessments to identify leadership gaps and development needs
  
  

Preferred Experience:

• Bachelor’s Degree in a related field
• Ability to stay current with trends in leadership development and incorporate new methodologies
• Flexibility to adjust programs and facilitation styles based on audience and changes in the business environment
• Experience with psychometric tools (i.e., DiSC, 360 degree feedback, etc.)
• Instructor Certification in Situational Leadership II or other Ken Blanchard training programs
• Instructor Certification in Crucial Conversations or other Crucial Learning training programs
• Instructor Certification in Wiley’s Everything DiSC suite of products
• Experience with data collection and ROI capture
  
  

Travel Requirement:

• 25% or less, based on business needs
  
  

Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.