What are the responsibilities and job description for the Insurance Sales Manager position at Lakeview Household Insurance Solutions?
Overview
The Insurance Sales Manager plays a pivotal role in our team of licensed agents. They are responsible for managing a team of 10-15 call-center based insurance agents in order to meet sales targets, grow volume, and provide insurance coverage to our portfolio of homeowners.
In this position, you will be at the forefront of our sales team's success. Your responsibilities encompass overseeing the day-to-day operations of our insurance contact center, providing leadership to our motivated sales agents, and implementing strategies to not only meet but surpass our sales targets. We're looking for a candidate with a strong background in high performance call center sales, insurance sales, outstanding leadership abilities, and a genuine commitment to delivering exceptional customer service.
This can be a remote position, the salary for this role is $77,500; however, Bayview considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, location and key skills. In this position, you are also eligible for monthly incentives based on your production.
Responsibilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
The Insurance Sales Manager plays a pivotal role in our team of licensed agents. They are responsible for managing a team of 10-15 call-center based insurance agents in order to meet sales targets, grow volume, and provide insurance coverage to our portfolio of homeowners.
In this position, you will be at the forefront of our sales team's success. Your responsibilities encompass overseeing the day-to-day operations of our insurance contact center, providing leadership to our motivated sales agents, and implementing strategies to not only meet but surpass our sales targets. We're looking for a candidate with a strong background in high performance call center sales, insurance sales, outstanding leadership abilities, and a genuine commitment to delivering exceptional customer service.
This can be a remote position, the salary for this role is $77,500; however, Bayview considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, location and key skills. In this position, you are also eligible for monthly incentives based on your production.
Responsibilities
- Team Leadership: Provide leadership, guidance, and coaching to a team of insurance sales agents. Motivate and inspire the team to meet and exceed sales goals.
- Performance Metrics: Monitor and analyze key performance indicators (KPIs), including conversion rates, call quality, and customer satisfaction. Take proactive measures to address performance gaps.
- Target and Performance Management: Review and assess agent performance against sales targets, identify opportunities for coaching, and conduct daily check-ins to review performance and gaps to keep agents on track. Drive a results-oriented mindset that encourages agents to exceed their individual and team goals.
- Coaching and Development: Conduct regular coaching sessions to enhance the sales skills and product knowledge of team members. Ensure that the team is up to date with industry trends, carrier updates and regulations. Create and manage team member development plans and performance reviews to elevate team capabilities.
- Customer Service: Foster a customer-centric culture within the team. Ensure that all customer interactions are handled professionally and with a focus on meeting their needs. Implement feedback mechanisms to continuously improve customer satisfaction and loyalty.
- Technology Utilization: Leverage technology and data analytics tools to optimize sales processes and enhance customer engagement. Encourage the team to embrace innovative tools and techniques to improve efficiency and effectiveness in sales efforts.
- Reporting: Prepare and present regular reports on team performance and sales trends for the benefit of the team and senior management.
- Compliance: Ensure that the team adheres to all industry regulations and company policies. Proactively identify and address compliance gaps to safeguard the organization.
- Must be self- motivated with high energy and a positive attitude.
- Must have a data-driven focus, with an eye for identifying issues and patterns in a call center environment to drive towards continuous improvement.
- Results-driven mindset with a track record of meeting or exceeding sales targets.
- Ability to collaborate with various teams to assist in project implementations.
- Must have excellent interpersonal, follow-up, and relationship building skills.
- Strong experience working in a virtual sales / call center environment.
- Proven track record of successfully managing 10 or more team members.
- Ability to successfully recruit, interview, hire, develop and retain licensed insurance agents.
- Proven ability to lead, model, coach, and mentor licensed insurance agents.
- Excellent written and verbal communication skills
- Strong technology skills required (PC, Web-portal tools) including proficiency in CRM software and comparative rating systems.
- Bachelor’s degree
- 5 years of Property and Casualty Insurance Sales Experience
- Minimum of 2 years in a call center- based sales leadership role
- Resident State Property & Casualty General Lines Agent License preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Salary : $77,500