What are the responsibilities and job description for the Car Rental Agent position at Lakeview Car Rentals?
Schedule: Monday–Friday, 8–5 (with occasional on-call needs)
Join a close-knit, supportive team where collaboration, mutual respect, and exceptional customer service are core values. We are looking for a sharp, energetic, and highly organized Car Rental Agent who thrives in an extremely fast-paced environment. In this role, you’ll often be helping customers during stressful or unexpected situations, providing reassurance and taking the worry out of securing a reliable rental vehicle. Our office stays busy, and the ability to multitask efficiently is crucial. If you enjoy helping others, and can handle multiple customers and tasks at once — all while staying friendly and accurate — this role is for you.
Job Duties:
- Handle a high volume of calls and walk-in customers
- Create rental agreements quickly and accurately
- Explain rental terms clearly and professionally
- Verify customer eligibility and required documentation
- Manage payments, deposits, and invoicing
- Juggle fleet scheduling and vehicle availability
- Perform vehicle check-ins/checkouts and condition inspections
- Complete paperwork and maintain organized records
- Coordinate with insurance companies for direct billing and claims
- Assist customers who are navigating stressful or unexpected situations, helping ease their worries by securing a dependable rental vehicle
- Deliver excellent customer service in a busy, fast-moving office
- Occasional On Call Weekends (with pay)
What We’re Looking For:
- Reliable team member committed to showing up & exceeding expectations
- Must be comfortable in a high-pressure, fast-paced environment
- Strong multitasking abilities — able to switch tasks without losing accuracy
- Excellent communication skills, both in person and over the phone
- Dependable, detail-oriented, and quick to learn new processes
- Computer-savvy and able to navigate rental software
- Valid driver’s license with clean driving record
- Positive attitude and ability to work as part of a small team
- Strategic thinker who proactively contributes ideas to optimize operational efficiency
Perks of the Job:
- Steady weekday schedule
- Hands-on experience in rental operations
- Supportive small-town team with room to grow
- Health, Dental & Vision Insurance
- Paid Time Off
Pay: $12.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $12 - $16