What are the responsibilities and job description for the Dental Treatment Coordinator position at Lakestone Orthodontics?
Job Summary
Lakestone Orthodontics is looking to hire a part-time Treatment Coordinator to join our team in Springville! We are looking for someone who is detail oriented and dedicated to the care and happiness of our patients. This person must enjoy working as a team and building relationships with our patients and our community.
The schedule for this position will be on Wednesdays and either Monday or Tuesday, a total of 2 days per week.
Responsibilities
- Greet and check-in patients, ensuring a positive and friendly experience
- Schedule and confirm patient appointments
- Collect and update patient information, including medical history and insurance details
- Verify insurance coverage and process insurance claims
- Maintain patient records in compliance with HIPAA regulations
- Present orthodontic treatment plans once diagnosed and reviewed by clinical staff and provide estimates of treatment costs.
- Obtain high treatment acceptance by thoroughly explaining cost of treatment, insurance coverage, and financing options. Explain, promote, and adhere to company payment policies and procedures.
- Track Consults and Starts to understand conversion rates and ensure office is achieving the defined metrics.
- Obtain signed consents, contracts and start documentation in accordance with all clinical and administrative audit requirements. Ensure all documentation is prepared correctly, reflecting any insurance contributions and all documentation is accurate and signed on the date of service.
- Ensure patients are clinically cleared for treatment which may include periodontal clearances prescribed by the doctor and/or completion of restorations. Verify hygiene is acceptable for braces.
- Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
- Track and monitor collections and any required patient follow-up.
- Following completion of ortho treatment, track patient satisfaction and solicit referrals.
- Other duties supporting the Orthodontist is required
Qualifications
- A minimum of 1 years in the dental industry, preferably in orthodontic practices
- Knowledge of ortho dental terminology and dental office procedures
- Working knowledge of dental billing and insurance protocols
- Proactive personality with the ability to be flexible and responsive
- Ability to effectively communicate with patients, Doctors, family members, team members and leadership
- Exceptional organizational skills
- Must be a team player; able to effectively build strong relationships at all levels of the organization, especially with in-office staff
Pay: $20.00 - $30.00 per hour
Work Location: In person
Salary : $20 - $30