What are the responsibilities and job description for the Inside Sales Representative position at Lakeside Recruiting Solutions?
Inside Sales Representative
The Inside Sales Representative will bring a consultative approach to customer interactions, and a focus on identifying and delivering tailored solutions that drive customer satisfaction and business growth.
Responsibilities
- Respond promptly and efficiently to customer inquiries and concerns through various channels, including phone, email, and chat.
- Demonstrate a strong sense of urgency in resolving customer issues and addressing immediate needs. Prioritize tasks effectively to ensure timely resolution and customer satisfaction.
- Actively listen to customers to understand their unique needs, challenges, and goals, going beyond the surface to uncover underlying motivations and pain points.
- Apply a consultative sales approach, asking insightful, open-ended questions to gather comprehensive information and provide expert advice and recommendations.
- Accurately process all customer requests including orders, return material authorizations and credit requests in the appropriate database.
- Identify and propose customized solutions that address customer challenges and deliver measurable value, aligning offerings with their specific business objectives or personal needs.
- Guide customers through the process of selecting and utilizing products or services, educating them on features and benefits that align with their goals.
- Handle customer complaints with empathy and professionalism, de-escalating tense situations and striving for positive resolutions.
- Collaborate effectively with internal teams and departments to resolve complex issues and ensure a seamless customer experience.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Proactively identify opportunities for upselling or cross-selling products and services when appropriate, always with a focus on adding value for the customer.
- Stay up-to-date on product knowledge, industry trends, and company policies to provide the most accurate and relevant information.
- Contribute to a positive and collaborative team environment, fostering open communication and knowledge sharing.
Qualifications
- Bachelor’s degree from an accredited institution, or equivalent experience.
- Previous Inside Sales or Customer Service experience, preferably in a in a mechanical or industrial related industry
- Previous experience working with pipe, valve, fitting, or other waterworks related products is beneficial
- Experience using CRM software and other customer service tools
Salary : $65,000 - $80,000