Client Success Manager

Job Title: Client Success Manager

Department: Operations
Reports To: Director of Operations/Sales
Location: Denver NC

About Us
We are a fast-growing, customer-driven integrated facilities maintenance company. Our passion is to make managing facilities a cinch. We provide service and repairs, preventative maintenance, project management and professional signage services. We are on a mission to make our experience the very best in the industry. Join our growing team and help make a meaningful impact.

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  For more information about us, please visit https://www.lakesideps.com/

Position Overview

We’re seeking an experienced, strategic, and client-obsessed Client Success Manager to lead day-to-day relationships with and expand key accounts in the facilities management space. This role is central to the delivery of exceptional service across hard and soft services in complex, multi-site environments. You’ll serve as the single point of contact to clients—partnering with them, solving problems proactively, driving performance, bringing innovation and uncovering opportunities for service expansion.

The ideal candidate brings experience managing strategic accounts and sales, with the ability to navigate complexity and lead / advise clients. complexity. This position requires someone who thrives in high-stakes environments, knows how to build trust with both executives and boots on the ground, with the ability to turn chaos into organized execution.

Key Responsibilities

Client Relationship Management

• Act as the strategic liaison and single point of contact for clients across diverse industries, ranging from multi-site retail, healthcare, manufacturing and with leading Real Estate and Facilities Management companies.
• Build deep, trusted relationships at all levels and manage day-to-day communications, build and lead the client governance process, with schedule update meetings, escalations, and monthly / quarterly performance updates.
• Serve as an advisor and problem-solver, addressing challenges before they escalate and providing actionable solutions backed by data

Operational Oversight & Execution

• Oversee the execution of hard and soft services across multiple sites, ensuring compliance with contract terms, service level agreements (SLAs), and safety regulations
• Partner closely with internal stakeholders (HR, Finance, QA, Legal, Business development and Operations)—to ensure cross-functional alignment and consistency in service delivery
• Lead supplier and vendor performance reviews; manage purchase orders, billing processes, and compliance initiatives

Performance Management & Reporting

• Own and deliver all client reporting using tools like Power BI or Salesforce; create executive-level dashboards, analyze performance metrics, and identify trends
• Track and report on KPIs and contract compliance to ensure continuous improvement, cost savings, and client satisfaction
• Present business reviews and value-driven reporting with clarity and confidence

Strategic Growth & Innovation

• Identify and pursue organic growth opportunities within your portfolio—whether through upselling services, identifying efficiencies, or driving innovative programs like sustainability or cost recovery
• Drive continuous improvement initiatives including contract lifecycle tracking, operational enhancements, and data-led decision making
• Represent the company as a solutions-focused, strategic partner who adds tangible value beyond daily service execution

What you have: Qualifications & Skills

• 5–7 years in client-facing roles within integrated facilities management (IFM), with exposure to hard and soft services
• Proven success managing high-value, complex client portfolios in regulated or demanding sectors
• Experience overseeing supplier/vendor performance and cross-functional team coordination
• Data-driven decision maker with experience using reporting tools and systems
• Excellent communication, negotiation, and presentation skills with experience delivering insights to executive stakeholders
• Adept at managing change, driving compliance, and mentoring teams toward shared goals

What we prefer you have (Preferred Experience)

• Background in operations management, strategic sales, compliance, contract management, etc.
• Experience growing accounts—turning a small client into a major portfolio success
• Ability to manage culturally diverse teams and navigate matrixed organizations
• Proven record of developing and leading strategic initiatives that drive cost savings or operational efficiency

Education & Credentials

• Bachelor’s degree in Operations, Business Administration, or related field
• Preferred: Lean Six Sigma, PMP, or equivalent process excellence certifications
• Experience with EOS is preferred

Work Location & Travel:

• Work Location: Remote and/or office-based in Greater Charlotte, NC (Lake Norman/Denver area)
• Travel: Travel to clients, tradeshows and to LPS headquarters occasionally for leadership meetings, etc. (for remote roles).

Compensation & Benefits:

Benefits include health insurance, short and long-term disability insurance, life, accident, critical illness, hospital indemnity, vision, dental insurance, paid time off accrual, Employee Assistance Program, and 401K with company match.

• Job Type: Full-time, Exempt
• Base Salary Range: Commensurate with experience and expertise
• Performance incentives: Mix of commission and performance bonus based on account success and growth

Why This Role?

• This isn’t just a client manager role, it is a strategic leadership role and a a chance to make real impact. You’ll work alongside senior leadership and high-caliber clients, helping them run safer, smarter, and more efficient facilities. You’ll also have the space to lead, the tools to analyze, and the trust to influence.
• You will join a team of highly motivated individuals who are committed to both short- term and long-term growth of a well-established and expanding FM Services firm.

• The LPS culture is unique - we focus on Happy People, where we promote fun, clarity and true work-life balance.
• Our office operates in a professional, dog-friendly office environment.
• At LPS, success is truly recognized, and it reflects in our people and office environment.

Application Instructions: Please submit your resume and a tailored cover letter describing your experience, leadership philosophy, and interest in Lakeside Project Solutions.

LPS is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the business interests of LPS. Please contact an HR Representative at LPS should you need assistance completing this application or to otherwise participate in the application process.