Dental Front Office

Lakeside Oral Surgery and Dental Implant Center is hiring. As the position is for the front desk/reception we are looking for the right person to be the face of our team.

PERSONNEL REQUIREMENTS:

Education/Experience:

Dental office experience is MANDATORY!

High school diploma

Familiarity with dental software is preferred

Interpersonal:

Good interpersonal skills to maintain effective rapport with patients, dentists, fellow staff members and the community

Accurate data entry

Able to multi-task

Primary Responsibilities:

Responsible for administering the day-to-day activities of the dental front desk and office, including but not limited to: maintenance of the records of patients, scheduling of patients, account receivable, maintaining appearance and order of dental office. May also be required to assist with general front office duties.

SPECIFIC DUTIES

Reception Management:

Manage day-to-day operation of dental office

Open and close dental office according to office protocol

Review the office for a neat, professional appearance and make necessary changes

Check the daily schedule for accuracy

Answer and respond to telephone calls with professionalism

Collect and respond to message left on the answering machine. Make sure appropriate message is on machine, example: lunch, staff meeting, holiday, etc.

Review supplies for reception and provide order to office manager according to office protocol

Ensure that HIPAA Notice of Privacy Practices Notice is on display

Monitor the condition of the patient bathrooms. Check at least twice daily and correct any cleanliness issues.

Patient Management:

Maintain a professional reception area; organize patient education material, etc.

Greet and welcome patients and visitors to the practice

Check in patients according to office protocol, verifying and updating patient information

Oversee patient relations & handle patient complaints, according to office protocol

Help explain office policy to patients

Confirm the next day's appointments according to protocol and patient preferences

Make follow-up appointments as needed

Be familiar with the office financial policy and be capable of attending a treatment conference and making a financial arrangement with a patient according to office financial policy.

Records Management:

Gather and accurately record insurance information from patients

Record chart entries from phone or in-person conversations when appropriate

See that records are stored securely and handled in compliance with HIPAA privacy and security regulations

Assure that every patient's HIPAA forms and consent forms are signed and up to date.

Accurately file patient information

Arrange patient charts and radiographs for the next day's appointments

Track cases and referral to and from other doctors

Insurance:

Help to update insurance information on all patients at all times

Organize supporting materials for claim forms, such as radiograph or written narratives, as directed by doctor

Correspondence:

Sort, organize and distribute mail

Prepare and send out new patient and referral thank-you letters as directed by office manager

Prepare and send out other necessary correspondence as directed by office manager

Job Type: Part-time with possibility of full-time in the future

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Dental Office: 1 year (Required)

Work Location: In person

Salary : $20 - $25