Urgent Care Clinical Supervisor

Position Summary:

The Supervisor will be responsible for assisting the Office Manager to oversee daily operations of the Urgent Care Department. Supervisor helps update coverage calendar, on-board and train new staff, monitor and audit staff productivity, enforce workflow, assist with performance evaluations, timekeeping, and correction actions.

Schedule: Tuesday-Saturday 10AM - 6:30PM. Hours may vary depending on urgent care needs. Must be on call for staff question on weekends.

Essential Duties and Responsibilities include the following:

• Maintain appropriate staffing levels at all times and verify all office staff overtime hours.
• Coordinate/approve staff requests for time off per company guidelines.
• Responsible for training of office personnel on office procedures and workflow.
• Responsible for auditing the work and responsibilities of office personnel including administrative overview of physicians and physician assistants.
• Monitor patient waiting times and use of Urgent Care and report problems/trends to supervisor.
• Train staff in laboratory process including compliance, and Quality controls
• Gather staff required credentials and licenses
• Ensure efficient EMR processes and compliance.
• Complete bi-weekly payroll process
• Ensure appropriate inventory of medical supplies are on hand at all times.
• Order and verify receipt of office supplies per office guidelines.
• Assist with staff performance reviews and counseling per company guidelines.
• Maintain an awareness of changes in policies, procedures and protocol.
• Maintain a cooperative relationship with patients, staff and any other individuals.
• Maintain a high level of professionalism at all times and promote the importance of customer service.
• Handle complaints of patients and maintain an office complaint log or copies of written complaint.
• Comply with office confidentiality, safety, infection control and exposure control policies.
• Ensure that office is kept clean, organized and safe.
• Demonstrate effective communication skills by conveying necessary information.
• Display a professional attitude through performance, appearance and demeanor.
• Maintain neat, legible and organized written records.
• Act as back-up support as needed within the department.
• Demonstrate good judgment in handling situations not covered by written or verbal instructions.
• Recognize and resolve problems, troubleshoot malfunctions in equipment or treatment procedures and use alternate methods if available.
• Assist patients without bias or prejudice.
• Attend meetings as required.
• Work collaboratively with other managers to provide cross-training and cross-coverage between departments.
• Performs other duties as directed by management.

The pay range for this position at commencement of employment is expected to be between $70,304 - $73,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Vacation Time
• Company celebrations
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Education and / or Experience:

• Bachelor's degree (B. A.) or three to five years' related experience and/or training; or equivalent combination of education and experience
• 3-5 years of Lead or Supervising Medical Assistant with Urgent care experience
• LVN license preferred
• HIPAA & Patient experience knowledgeable
• Managed care knowledgeable
• Proficient in Microsoft Word, Excel, Power Point