What are the responsibilities and job description for the Customer Service Project Coordinator position at Lakeside Manufacturing, Inc?
About Lakeside Manufacturing
Lakeside Manufacturing is a trusted manufacturer of high-quality stainless steel equipment used in healthcare, foodservice, and industrial environments. We are committed to craftsmanship, operational excellence, and continuous improvement.
We are seeking a Customer Service Project Coordinator to serve as the primary liaison between customers, sales representatives, and manufacturing operations. This role manages customer quotations, order accuracy, project communication, and coordination across departments to ensure a seamless customer experience from quote through delivery.
Key Focus of the Role
Coordinate customer projects through the quotation and order fulfillment process while ensuring accuracy, timely communication, and exceptional customer service.
Responsibilities
Lakeside Manufacturing is a trusted manufacturer of high-quality stainless steel equipment used in healthcare, foodservice, and industrial environments. We are committed to craftsmanship, operational excellence, and continuous improvement.
We are seeking a Customer Service Project Coordinator to serve as the primary liaison between customers, sales representatives, and manufacturing operations. This role manages customer quotations, order accuracy, project communication, and coordination across departments to ensure a seamless customer experience from quote through delivery.
Key Focus of the Role
Coordinate customer projects through the quotation and order fulfillment process while ensuring accuracy, timely communication, and exceptional customer service.
Responsibilities
- Process customer quote requests and maintain quote records.
- Track quote activity and coordinate revisions.
- Review purchase orders against approved quotations for accuracy.
- Resolve discrepancies involving pricing, specifications, quantities, and lead times.
- Coordinate with Sales, Engineering, Production, Purchasing, and Customer Service teams.
- Communicate production, material, scheduling, and shipping updates to customers.
- Coordinate shipping arrangements and delivery communication.
- Maintain accurate CRM and order management records.
- Support continuous improvement initiatives and reporting activities.
- High School Diploma or GED required.
- 2 years of customer service, sales support, project coordination, or order management experience preferred.
- Experience with CRM and ERP systems preferred.
- Proficiency in Microsoft Office, including Excel and Outlook.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Manufacturing experience preferred.
- Stable and growing manufacturing company
- Collaborative team environment
- Opportunity to work cross-functionally across multiple departments
- Career growth and development opportunities
- Strong commitment to customer satisfaction and quality
- Competitive pay and benefits package
Salary : $59,000 - $66,000