Assistant Director of Operations

Company Description

Lakeside Manor is an assisted living facility in Staten Island, NY. With a commitment to quality care, Lakeside Manor serves its community through comprehensive health services and a compassionate team dedicated to resident well-being. Potential candidates can look forward to joining a reputable organization known for its exceptional standards in health care.

Role Description

• Assist in overseeing daily facility operations, ensuring efficiency, safety, and adherence to organizational standards.
• Support the development and implementation of operational policies, procedures, and quality improvement initiatives.
  

• Ensure residents receive high‑quality, person‑centered care in alignment with state regulations and facility standards.
• Respond to resident and family concerns promptly and professionally, promoting satisfaction and trust.
• Collaborate with clinical, dining, activities, and housekeeping teams to maintain a holistic, enriching resident experience.
• Effectively resolve resident conflicts and issues
  

• Assist in maintaining compliance with all state, federal, and local regulations governing assisted living operations.
• Support preparation for inspections, audits, and surveys; participate in corrective action planning as needed.
• Oversee safety protocols, emergency preparedness, and risk‑management initiatives.
  

• Provide leadership and support to department managers and frontline staff.
• Participate in hiring, onboarding, training, and performance evaluations.
• Promote a culture of accountability, teamwork, and continuous improvement.

• Serve as a key point of contact between staff, residents, families, and external partners.
• Support cross‑departmental coordination to ensure seamless service delivery.

Salary is $60,000-$90,000. Job may require some flexibility of schedule depending on the needs of the facility at the time. PTO, employee contribution medical insurance offered.