What are the responsibilities and job description for the Hotel Front Desk Clerk position at Lakeside Lodge and Marina?
Job Overview
We are seeking a dedicated and professional Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Clerk will manage guest check-ins and check-outs, handle reservations, and assist with any inquiries or requests.
Responsibilities
- Greet guests warmly upon arrival and provide them with information about the hotel and local area.
- Manage the check-in and check-out process efficiently, ensuring accuracy in reservations and billing.
- Handle phone inquiries with professionalism, utilizing effective phone etiquette to address guest needs.
- Assist guests with special requests or issues during their stay, maintaining high standards of guest relations.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Process payments and maintain accurate records of transactions.
Experience
- Previous experience in a hotel or resort environment is preferred but not mandatory.
- Familiarity with phone systems and reservation software is advantageous.
- Strong interpersonal skills with a focus on guest relations and hospitality are essential.
- Must be available for afternoon/nights, weekends and holidays.
Join our team as a Hotel Front Desk Clerk where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
Education:
- High school or equivalent (Required)
Experience:
- Hospitality: 1 year (Preferred)
Language:
- English (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Winthrop, ME 04364 (Required)
Ability to Relocate:
- Winthrop, ME 04364: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18