What are the responsibilities and job description for the Parts Fleet Room Representative position at Lakeside International Trucks?
Overview
Our Parts Fleet Room Representative is responsible for achieving Profitable Parts Sales Growth and Assuring Customer Satisfaction as the dedicated “inside” parts representative for select Lakeside International parts customers. Also serves as the Diamond Connection Specialist, monitoring and updating the Diamond Connection Solution System.
Responsibilities
Serve as key “inside” parts contact for select Lakeside International parts customers.
Promote sales of “All-Makes” parts to assigned customers
Collect freight charges from customers when applicable
Promote Lakeside customer events (Open House, Luncheons, Training events, etc.)
Accurate core management / reporting on all assigned customers. Includes sending out “Cores Owed” report to customers monthly
Minimum (5) outbound telemarketing calls to assigned customers daily. Tracked on daily call report.
Minimum of 50% of assigned customers submitting orders electronically (Diamond Solutions, email, fax, etc.)
Promptly answer all incoming Fleet Room customer calls and returning messages
Timely and accurate part number research, quoting, ordering, invoicing, and delivery
Maintain daily call report recapping both inbound and outbound customer contacts. Report submitted daily via email
Complete all required training
Develop sales tracking and other measurement systems to track results in quota/sales objective areas
Maintain ACT and Maximum Impact database
Proactively monitor sales to assigned customers. Suggest and implement strategies to profitably increase business
Maintain a complete, accurate and timely professional file on each customer.
Collect competitive pricing information
Promptly administer customer returns
Adhere to department / company policies and procedures
Qualifications
Computer Skills, both ADP and P.C. (Excel, Word, Outlook, Diamond Solutions, etc.)
Organizational Skills
Excellent verbal and written communication skills
Customer Focused
Research/Analytical Skills
Professionalism
Educational Requirements
A high school diploma or experience in a dealership or parts environment is preferred.
Wage
$20-$30/hour
Learn more about us here. We’ve come a long way in 40 years.
LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Our Parts Fleet Room Representative is responsible for achieving Profitable Parts Sales Growth and Assuring Customer Satisfaction as the dedicated “inside” parts representative for select Lakeside International parts customers. Also serves as the Diamond Connection Specialist, monitoring and updating the Diamond Connection Solution System.
Responsibilities
Serve as key “inside” parts contact for select Lakeside International parts customers.
Promote sales of “All-Makes” parts to assigned customers
Collect freight charges from customers when applicable
Promote Lakeside customer events (Open House, Luncheons, Training events, etc.)
Accurate core management / reporting on all assigned customers. Includes sending out “Cores Owed” report to customers monthly
Minimum (5) outbound telemarketing calls to assigned customers daily. Tracked on daily call report.
Minimum of 50% of assigned customers submitting orders electronically (Diamond Solutions, email, fax, etc.)
Promptly answer all incoming Fleet Room customer calls and returning messages
Timely and accurate part number research, quoting, ordering, invoicing, and delivery
Maintain daily call report recapping both inbound and outbound customer contacts. Report submitted daily via email
Complete all required training
Develop sales tracking and other measurement systems to track results in quota/sales objective areas
Maintain ACT and Maximum Impact database
Proactively monitor sales to assigned customers. Suggest and implement strategies to profitably increase business
Maintain a complete, accurate and timely professional file on each customer.
Collect competitive pricing information
Promptly administer customer returns
Adhere to department / company policies and procedures
Qualifications
Computer Skills, both ADP and P.C. (Excel, Word, Outlook, Diamond Solutions, etc.)
Organizational Skills
Excellent verbal and written communication skills
Customer Focused
Research/Analytical Skills
Professionalism
Educational Requirements
A high school diploma or experience in a dealership or parts environment is preferred.
Wage
$20-$30/hour
Learn more about us here. We’ve come a long way in 40 years.
LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Salary : $20 - $30