What are the responsibilities and job description for the Outside Sales Representative position at Lakeside International Trucks?
Description
Through relationship building and prospecting, profitably increase sales of parts, service and body shop products to assigned customers.
Responsibilities
- Achieve sales objectives to assigned accounts
- Establish and develop relationships through personal interaction with customers
- Identify target accounts and action plans to increase sales
- Complete and update Account Profiles on assigned accounts
- Contact new credit account customers within 15 days
- Timely resolution of customer complaints
- Address pricing, product, or customer service issues with customers
- Attend and participate in monthly Sales meetings to review performance, opportunities, challenges, programs, etc.
- Sales Representative Training – sales skills, product knowledge, computer systems Plus, International mandatory and volunteer training
- Coordinate and promote “Customer Training Nights”, and vendor “ride-alongs”
- Develop, manage, and track customer incentive programs
- Promote, install, and administer Repair Link systems with customers
- Collect market feedback to monitor and address competitiveness
- Request special pricing assistance (SPA’s) from International when needed.
- Manage parts customer contact database (CRM)
- Develop key vendor relationships. Maximize utilization of supplier programs and resources
- Special projects as assigned by General Manager, Director, Parts and/or President
- Maintain accurate customer records of all consignments
- Handle all elements of customer service to the assigned customer base
- Develop appropriate relationships with International personnel
- Proactively monitor, suggest inventory additions and/or modifications to support assigned accounts
Qualifications
- A high school diploma minimum
- A minimum of (3) years medium and heavy-duty truck parts/service experience
- A college graduate or equivalent experience in Medium/Heavy Duty truck industry is preferred
- Demonstrated ability in convincing others to gain support and influence
- The ability to alter standard procedures and adjust accordingly despite changing circumstances
- Candidate is highly motivated and willing to take initiative to achieve results beyond what is required.
- Able to work collaboratively with others as part of a team and generate positive long-term results
- Ability to be attentive and listen to others, allow others to speak, and are considerate of other opinions
- The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstances
About Lakeside International Trucks
Lakeside International Trucks and Badgerland Idealease is your top choice for comprehensive commercial truck solutions. We offer industry-leading products and support services to improve vehicle uptime, reduce operating costs, and help you better serve your customers. Whether you have a single truck or a large commercial fleet, our commitment is to your organization's success.
As your trusted partner, we take a comprehensive approach to understanding your needs and exceeding your expectations. With today's complex trucking landscape, rising fuel prices, and increasing industry regulations, we are here to provide the support you need. We continuously invest in our facilities, systems, and dedicated employees to ensure we can deliver on our promises.
With a rich history of strong leadership, Lakeside International Trucks and Badgerland Idealease have earned recognition and awards for excellence in operations and professionalism in the commercial truck dealership arena. Trust in our expertise and experience as we continue to be a trusted dealer of choice in the trucking industry.