What are the responsibilities and job description for the Executive Casino Host position at Lakeside Hotel Casino?
At Lakeside, we take pride in being a personable, loyal, and friendly company that forms deep connections with our customers and employees. Our commitment to guest satisfaction, built on solid relationships and exceptional service, sets us apart. We are dedicated to delivering a value-oriented experience in a convenient, welcoming, and casual atmosphere.
About the Role
Lakeside Hotel Casino is seeking an experienced and motivated Executive Casino Host to join our team. This position plays a key role in developing player relationships, driving gaming revenue, and ensuring an exceptional guest experience. The Executive Casino Host also provides leadership to the Player Development Team, guiding them in achieving revenue and service goals.
What You’ll Do
- Meet monthly, quarterly, and annual revenue and player development goals.
- Cultivate and maintain strong relationships with new and existing VIP players.
- Generate new business through calls, emails, special events, and community outreach.
- Provide full-service guest support both on and off property, ensuring the highest level of satisfaction.
- Lead and support Casino Hosts by setting goals, providing coaching, and monitoring performance.
- Assist in planning and executing player development events and promotions.
- Approve player comps and incentives within established guidelines.
- Monitor competitive activity and provide regular market analysis reports.
- Ensure compliance with company policies and federal, state, and local regulations.
- Work evenings, weekends, and holidays as needed to support operations.
- Directly supervises Casino Hosts. Responsibilities include hiring, training, setting goals, conducting performance reviews, rewarding and disciplining team members, and resolving guest or team issues.
What We’re Looking For
- High school diploma or GED required; Bachelor’s Degree in Marketing, Business, or Gaming strongly preferred.
- Excellent communication skills in English; bilingual preferred.
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Must qualify for and maintain an Iowa Racing and Gaming Commission License.
Why Join Us?
At Lakeside Hotel Casino, we create an environment that is exciting for our guests and rewarding for our team members. As an Executive Casino Host, you’ll play a key role in shaping memorable experiences while leading a team committed to guest service excellence. When you join our team, you’ll enjoy:
- A dynamic casino atmosphere with opportunities for career growth.
- The chance to connect with guests and build lasting relationships.
- A supportive, team-oriented culture that values collaboration and service.
- Paid rest and meal breaks so you can recharge during your shift.
- Paid Time Off (PTO) is earned each pay period.
- Paid Holidays.
- Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits.
- 401(k) with company match to help you plan for the future.
- Free Life Insurance.
- Optional coverages include Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
- Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources.