What are the responsibilities and job description for the Endpoint Support Specialist position at Lakeside Foods, Inc?
At Lakeside Foods and our family of companies, we're committed to providing wholesome foods to enrich people's lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence, and commitment. We are strongest together - valuing collaborative contribution, transparency and new ideas to enable change and growth. We are committed to an inclusive and respectful environment that promotes a healthy work-life balance, and there's a seat at the table for you.
Our Endpoint Support Specialist offers a technically skilled and customer-focused individual the opportunity to provide advanced support for endpoint devices across Lakeside Foods. Based in Owatonna, Minnesota, this role helps ensure employees have reliable, secure, and efficient technology by supporting desktops, laptops, smartphones, tablets, printers, and related equipment. If you enjoy troubleshooting technical issues, delivering exceptional customer service, and working with evolving technologies, then come join our team.
What You'll Get:At Lakeside Foods, we believe in taking care of our people. That's why, as part of the Lakeside family, you'll have a package of affordable benefit choices and resources to choose from that covers your health, well-being, family and future.
Comprehensive Benefits:
- A choice of three quality affordable healthcare coverage options
- Vision coverage
- Dental coverage
- Health savings account with employer contribution/flexible spending accounts
- Retirement planning including Profit Sharing and 401(k) match
- Company-provided life, AD&D, short and long-term disability insurance
- Generous paid time off including vacation, personal days and holidays
Work-Life Integration:
- Educational & professional development assistance
- Wellness programs and fitness reimbursement
- Dependent scholarship program
- Career growth opportunities
- Internships/apprenticeships
- Provide advanced technical support for endpoint devices, including desktops, laptops, smartphones, tablets, printers, and related peripherals.
- Troubleshoot and resolve hardware, software, and connectivity issues to minimize downtime and ensure a high-quality user experience.
- Install, configure, maintain, and upgrade endpoint devices while ensuring optimal performance and security.
- Deploy operating system updates, software patches, and antivirus solutions.
- Assist users with technical issues by providing clear guidance and support both remotely and on-site.
- Document incidents, service requests, resolutions, and follow-up activities within the IT service management system.
- Maintain accurate asset inventory records and support device lifecycle management activities.
- Collaborate with other IT team members to resolve complex technical issues and support technology initiatives.
- Develop and deliver training to end users on endpoint devices, software applications, and technology best practices.
- Help ensure endpoint devices comply with company security policies and industry standards.
- Participate in audits, security updates, and continuous improvement initiatives.
- Identify opportunities to improve support processes and contribute to the development of IT best practices and standard operating procedures.
- Experience supporting and troubleshooting desktops, laptops, mobile devices, printers, and related technologies.
- Strong technical knowledge of hardware, software, operating systems, and endpoint management practices.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Experience installing, configuring, maintaining, and securing endpoint technologies.
- Strong customer service skills with the ability to communicate technical concepts to users of varying technical skill levels.
- Experience working with IT service management or ticketing systems.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and follow issues through resolution.
- Ability to work effectively both independently and as part of a collaborative IT team.
- A commitment to continuous learning and staying current with emerging technologies and industry best practices.
Located in southern Minnesota, Owatonna offers the perfect balance of small-city convenience and Midwest charm. With excellent schools, a strong business community, abundant parks and recreational opportunities, and easy access to the Twin Cities and Rochester, Owatonna provides an exceptional quality of life. Residents enjoy a welcoming community, affordable cost of living, and a thriving local economy, making Owatonna an ideal place to build a rewarding career while enjoying all that southern Minnesota has to offer.
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Lakeside Foods and our family of companies welcomes people of all backgrounds and the varied ideas they bring to the workplace. Being an equal opportunity and affirmative action employer is part of our heritage and culture. We recruit, hire and promote employees based on qualifications and merit, without regard to race, religion, age, gender, disability, marital or veteran status. Lakeside Foods participates in E-Verify.
Equal Opportunity Employer, including Veterans and Individuals with Disabilities
An Equal Opportunity Employer
M/F/D/V