What are the responsibilities and job description for the Administrative Assistant - Technology Services & Support position at Lakeside Educational Network?
Description
Lakeside Educational Network is seeking a dedicated and organized Administrative Assistant to support our Technology Services & Support (TSS) team. This role offers an excellent opportunity to contribute to a dynamic department by providing essential administrative and operational support. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.
Key Responsibilities:
- Process incoming TSS support requests via phone and case management software
- Respond to support requests and phone calls promptly, performing helpdesk triage as needed
- Coordinate equipment repairs, including processing shipments and arranging deliveries
- Manage general office functions such as processing documents, making copies, and maintaining both paper and digital files
- Maintain equipment and room calendars to ensure smooth operations
- Order supplies as needed to support TSS staff
- Provide administrative support to the supervisor, including scheduling and correspondence
- Offer general support to TSS staff to facilitate daily operations
Excellent Benefits Include:
- Company paid health, dental, and vision coverage
- Generous paid time off benefits
- Participation in 403B with company match
- A competitive salary commensurate with experience
Join our team and be part of a collaborative culture that values innovation, growth, and professional development. We offer a supportive work environment with opportunities to expand your skills and contribute meaningfully to our organization's success.
At Lakeside, we pride ourselves on being a nationally recognized trauma-informed organization. Our mission is to create a safe, supportive, and nurturing environment where students can thrive. With a focus on building positive relationships, managing emotions, and achieving academic success, we are dedicated to making a difference in the lives of students and fellow teachers.
Requirements
Skills and Qualifications:
- Proven experience (3-5 years) in administrative or secretarial roles
- Excellent organizational and time-management skills
- Strong communication skills, both written and verbal
- Proficiency in office software applications (e.g., Microsoft Office Suite, case management systems)
- Ability to handle multiple priorities with attention to detail
- Basic technical knowledge related to equipment and support processes is a plus
- Ability to work independently and collaboratively within a team environment
Salary : $30,000 - $36,000