Printing Customer Service Account Specialist 1

Phoenix Color® is a premier full-service, full-color printer with over 40 years of superior print experience. Drawing on a broad spectrum of materials and decorative technologies, Phoenix Color® produces memorable, value-added components, heavily-illustrated books and specialty commercial products.

Phoenix Color® has been servicing the publishing industry within the United States since 1979 and has formed lasting relationships with some of the biggest names in book publishing.

As a domestic manufacturer, we offer extensive, in-house digital pre-press capabilities and our technologically advanced UV printing platform supports an array of printing and finishing options. Our innovative special effects include foil stamping, UV embellishments and laminations, as well as our trademarked products LithoFoil®, MetalTone™, Look of Leather™ and VibraColor™.

Phoenix Color’s® progressive innovation and commitment to quality will give your product the optimum eye-catching edge required in today’s competitive marketplace.

Starting Pay: $40,000 - 46,000

Address: 18249 Phoenix Dr. Hagerstown, MD 21742

Schedule: Monday - Friday

Hours: 7:30am - 4:00pm

• Two weeks of vacation.
• One week of sick time.
• Benefits, 401k, dental, vision, and more.
  
  

What You'll Do:

• Provide great customer service by reviewing purchase orders and understanding what each customer needs.
• Enter and manage jobs in the system, create clear plans for production, and track orders to make sure they stay on schedule.
• Communicate clearly with customers and internal teams by phone and email to answer questions and solve problems.
• Order the right materials for each job and follow all company quality and safety guidelines.
• Work well with others, help train new team members when needed, and occasionally travel to customer locations.
  
  

Physical Requirements:

• Ability to occasionally lift up to 20 pounds
  
  

What You'll Bring:

• At least 1 year of experience in customer service or an administrative role.
• High school diploma or equivalent.
• Comfortable using computers, including Microsoft Office or Google tools.
• Strong communication, organization, and multitasking skills with attention to detail.
• Able to work well with others, handle conflict professionally, and willing to learn.
• Optional but helpful: Basic knowledge of printing, publishing, or industrial office work, and ability to read a ruler or tape measure.
  
  

What we offer:

• Clean and safe work environment
• Work-life balance
• Growth and promotion opportunities
• Great culture and co-workers
  
  

Learn more at www.phoenixcolor.com.

Phoenix Color provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.