What are the responsibilities and job description for the IT Infrastructure Technician position at Lakeside Book Company?
About Lakeside Book Company
Lakeside Book Company is the largest book manufacturer in North America — and we love books. Every title we produce matters, and so does every hand that helps make it. Our people are at the heart of our success, and our mission is simple: Keep the world reading.
We are seeking an IT Infrastructure Technician for our site in Kendallville, IN. The IT Infrastructure Technician provides on-site support for end-users, resolving issues related to PC hardware, software applications, and other IT assets (e.g., LAN, servers, etc.). This role supports the design, procurement, installation, and configuration of IT infrastructure to ensure effective and efficient technology use, including systems such as power, HVAC, LAN, servers, and disaster recovery. The technician is also responsible for asset management of all IT resources within their assigned site(s).
What You'll Do
This position primarily operates in an office environment (on-site and/or remote) and routinely uses standard office equipment such as computers, phones, and printers. The role requires prolonged periods of sitting, as well as occasional walking, standing, or light lifting (up to 10 pounds). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer You
Opened 12 years ago as a digital plant, our Kendallville site combines innovation with small-town charm. With a tight-knit team and a strong community presence, we’re proud to call this a vibrant town.
We employ approximately 160 team members who bring energy, care, and commitment to everything they do. Our flexible environment supports work-life balance and respects every voice.
Kendallville offers a variety of fun, local traditions:
Our employees take pride in giving back:
A fun and engaging culture keeps our team connected:
Our people. Employees are heard, respected, and supported—with real growth opportunities. We value flexibility, balance, and building a workplace where everyone can thrive.
A Culture of Safety and Responsibility
At Lakeside Book Company, safety is more than a rule — it’s part of who we are. We’re committed to creating a workplace where every employee, visitor, and customer. That means staying alert, looking out for one another, and making smart, safe daily choices.
Equal Opportunity Employer
All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
We’re also committed to providing reasonable accommodations to applicants with disabilities. To request accommodation, please contact talent@lakesidebook.com.
Please note: This job posting outlines key responsibilities and expectations for the role. Additional duties may be assigned as needed.
Lakeside Book Company is the largest book manufacturer in North America — and we love books. Every title we produce matters, and so does every hand that helps make it. Our people are at the heart of our success, and our mission is simple: Keep the world reading.
We are seeking an IT Infrastructure Technician for our site in Kendallville, IN. The IT Infrastructure Technician provides on-site support for end-users, resolving issues related to PC hardware, software applications, and other IT assets (e.g., LAN, servers, etc.). This role supports the design, procurement, installation, and configuration of IT infrastructure to ensure effective and efficient technology use, including systems such as power, HVAC, LAN, servers, and disaster recovery. The technician is also responsible for asset management of all IT resources within their assigned site(s).
What You'll Do
- Respond to Service Desk referrals and resolve issues related to PC hardware, software, peripherals, or production equipment.
- Prioritize and track incidents based on severity, urgency, and business impact; escalate highly complex issues to enterprise support groups or vendors as needed.
- Troubleshoot technical issues across hardware, software, internet connectivity, network applications, and configurations.
- Collaborate with enterprise IT teams and external vendors to resolve issues effectively.
- Maintain accurate IT asset records, including additions, changes, and disposals.
- Identify opportunities for process improvements and incorporate solutions into work practices.
- Participate in special projects and perform related duties as assigned.
- Bachelor’s degree in IT or a related field with 3 years of relevant experience, or equivalent combination of education and experience.
- Strong problem-solving skills with the ability to apply proven solutions to routine and moderately complex issues.
- Ability to consistently deliver accurate, timely results with minimal oversight.
- Demonstrated willingness to learn and support new IT areas and technologies.
- Strong verbal and written communication skills; able to explain technical concepts clearly to diverse audiences.
- Solid understanding of business concepts and ability to apply them when working with internal and external stakeholders.
- Active listening skills and ability to articulate business and technical needs effectively.
- Ability to travel occasionally
- Operating Systems: Windows 10/11, macOS
- Productivity Tools: Google Workspace (Gmail, Docs, etc.), Microsoft Office 365/2024
- Devices: Raspberry Pi, handheld computing devices
- Networking: Aruba and Cisco technologies, Cisco LAN configurations
- Tools & Monitoring: SolarWinds, Jira
- Scripting and automation
This position primarily operates in an office environment (on-site and/or remote) and routinely uses standard office equipment such as computers, phones, and printers. The role requires prolonged periods of sitting, as well as occasional walking, standing, or light lifting (up to 10 pounds). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer You
- Paid time off
- Medical, dental, and vision benefits
- 401k with company match
- Career growth opportunities
- Employee Assistance Program
- Employee appreciation & recognition programs
Opened 12 years ago as a digital plant, our Kendallville site combines innovation with small-town charm. With a tight-knit team and a strong community presence, we’re proud to call this a vibrant town.
We employ approximately 160 team members who bring energy, care, and commitment to everything they do. Our flexible environment supports work-life balance and respects every voice.
Kendallville offers a variety of fun, local traditions:
- Community events like the Apple Festival, Bluegrass Festival, 4-H Fair, and Christmas Parade
- Unique spots like the Windmill Museum and Historic Downtown
- A welcoming small-town atmosphere with year-round festivals
Our employees take pride in giving back:
- Volunteer and donate to local groups like Kate’s Carts, the Salvation Army, and East Noble Schools
- Active in the Chamber of Commerce, cancer walks, and the Kendallville Masjid/American Muslim Society
- Regular supporters of the local food pantry, 4-H Fair, and Apple Fest
A fun and engaging culture keeps our team connected:
- Food-focused fun like pizza days, donut & cider treats, and breakfasts cooked by managers
- Games and recognition events like Plinko Month, Safety Bingo, and NCAA brackets
- Holiday activities like “Mix & Mingle” Chex Mix bars and College Swag Days
Our people. Employees are heard, respected, and supported—with real growth opportunities. We value flexibility, balance, and building a workplace where everyone can thrive.
A Culture of Safety and Responsibility
At Lakeside Book Company, safety is more than a rule — it’s part of who we are. We’re committed to creating a workplace where every employee, visitor, and customer. That means staying alert, looking out for one another, and making smart, safe daily choices.
Equal Opportunity Employer
All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
We’re also committed to providing reasonable accommodations to applicants with disabilities. To request accommodation, please contact talent@lakesidebook.com.
Please note: This job posting outlines key responsibilities and expectations for the role. Additional duties may be assigned as needed.
